AI Answering Service vs Johnni AI Detailed comparison features, price

AI Answering Service

AI Answering Service offers businesses a dedicated AI-powered receptionist designed to operate 24/7, ensuring no customer call is missed. It primarily targets small businesses, service-based operations, clinics, and tradespeople who may struggle to manage incoming calls while focusing on their core work. The service aims to provide a professional image consistently without the overhead costs associated with hiring human receptionists. The AI can be customized with a natural-sounding Australian accent and tailored to represent the specific brand voice of the business it serves.

The system functions by having businesses divert their calls to a dedicated number provided by the service. The AI then handles the incoming calls based on a knowledge base created from information supplied by the business, such as an FAQ document or website content. It answers common questions, gathers caller details, takes messages, and filters out spam. After each call, it provides instant summaries, full transcripts, and audio recordings via email, with an option for SMS notifications. For situations requiring human intervention, the AI can intelligently transfer the call to a nominated person.

Johnni AI

Johnni AI offers advanced AI voice agents designed primarily for small and medium-sized businesses in Australia, such as pizza shops, restaurants, and trade services. These agents automate phone calls, manage bookings, and handle appointments around the clock, ensuring businesses never miss a call and maintain excellent customer service. The service focuses on saving businesses on wage costs and increasing overall productivity by providing seamless 24/7 customer interaction.

Utilizing cutting-edge AI, including natural language processing, Johnni AI aims to provide human-like interactions, enhancing the customer experience. It integrates with existing business systems like CRMs and telephony platforms, offering features such as call transcripts, recordings, and smart follow-ups via SMS or email. The platform emphasizes competitive pricing and local support, allowing businesses to focus on growth while the AI handles reception duties.

Pricing

AI Answering Service Pricing

Free Trial

From $32

AI Answering Service offers Free Trial pricing with plans starting from $32 per month .

Johnni AI Pricing

Contact for Pricing

Johnni AI offers Contact for Pricing pricing .

Features

AI Answering Service

24/7 Availability: Operates continuously to answer all incoming calls.
Customizable AI Receptionist: Features a tailored Australian AI voice that represents the business's brand.
Knowledge Base Integration: Answers caller questions accurately using information from provided FAQs or website content.
Instant Call Transcripts & Recordings: Delivers full transcripts and audio files via email immediately after each call.
Intelligent Call Transfer: Transfers calls to a designated human representative when necessary or requested by the caller.
Lead Capture: Collects essential caller information, including name, contact details, and the nature of their inquiry.
Spam Call Filtering: Identifies and filters spam calls and unsolicited sales pitches.
Simultaneous Call Handling: Manages multiple calls concurrently without busy signals.
Quick Setup: Can be operational in under 10 minutes with minimal configuration.
SMS Notifications: Offers optional SMS summaries for each call received.

Johnni AI

Human-Like Interaction: Responds to inquiries and manages calls naturally, like a real person.
Full Transcripts & Summaries: Provides comprehensive summaries and complete transcripts of all calls.
Instant Appointment Booking: Schedules meetings directly into calendars.
Call Recordings: Records and stores calls for quality assurance via a dedicated dashboard.
Instant Answering: Ensures quick responses so no important calls are missed.
Smart Follow-ups: Schedules follow-up calls, SMS, or emails based on caller preferences.
24/7 Availability: Operates continuously without breaks or time off.
Inbound & Outbound Calls: Capable of handling incoming calls and making outgoing calls.
CRM & System Integration: Connects with CRM, telephony, automation platforms, POS systems, etc.
Customizable Voice & Responses: Offers a range of voices and allows customization of scripts and workflows.

Use Cases

AI Answering Service Use Cases

Managing missed calls for small businesses.
Providing continuous customer availability without hiring reception staff.
Automating lead capture from phone inquiries.
Answering frequently asked customer questions instantly.
Handling after-hours calls for service-based businesses.
Screening calls and taking messages for busy professionals.
Prequalifying leads generated from marketing efforts.
Offering dedicated phone support for industries like veterinary clinics, trades, and marketing agencies.

Johnni AI Use Cases

Automating call answering for small and medium businesses.
Booking appointments and managing schedules 24/7.
Providing after-hours call handling.
Qualifying new leads and scheduling follow-ups.
Handling customer support inquiries for e-commerce sites.
Managing client inquiries and appointments for real estate agencies.
Reactivating old leads through outbound calling campaigns.
Capturing required information for job bookings (e.g., for tradies).

FAQs

AI Answering Service FAQs

How does AI Answering Service handle my business calls?

When you can’t answer, calls are diverted to a dedicated number using a diversion code provided by your phone company (e.g., Telstra). The AI service then automatically takes the call after a predetermined number of rings.
What information can it collect from the caller?

During onboarding, you specify the details needed. It can collect full name, postcode, products they are interested in, address, preferred booking day/time, etc. The caller's mobile number is captured automatically.
Will it sound like a natural Australian and represent my business well?

Yes, the AI is customized to match your brand voice with a natural Australian accent, making it sound professional and often indistinguishable from a human agent.
Is this right for businesses that need complex problem-solving on calls?

Likely not. The AI excels at handling routine questions, collecting information, and managing booking requests. It cannot replace human expertise for complex issues, specialized consultations, or situations requiring real-time dynamic information.
What happens if I exceed my call limit?

You will be notified before exceeding your monthly call allowance. You'll have the option to buy additional call credits, although most customers do not exceed their limit.

Johnni AI FAQs

Is it really 24/7?

Absolutely! Available 24/7, without sick days or time off. Johnni can continuously work to ensure your business is always ready to take calls, even after hours, so you never miss an opportunity.
How do you sound so human?

Johnni leverages cutting-edge AI technology and natural language processing to replicate human conversation. This enables our interactions to flow naturally, providing your callers with a smooth experience and leaving a professional first impression. It includes emotional triggers to transfer to a human if needed and anti-interruption technology.
Can I customise the voice and responses?

We have a range of voices you can choose from and based on your scripts and workflows, we will make sure Johnni follows the right processes and captures the right data.
Can I use my existing business number?

Absolutely, this is super easy for Johnni. We can integrate with an existing phone number or set up something new. You just need to set up call forwarding, and you’re good to go.
Which Integrations?

As long as your software has an API integration, Johnni can integrate. We can integrate our AI into almost any system so everything runs smooth every time, whether a POS system, a CRM or anything in between.