AiChat vs Omnichat Detailed comparison features, price

AiChat

AiChat delivers a sophisticated suite of AI-powered software solutions designed to revolutionize customer interactions across marketing, sales, and customer service channels. The platform combines advanced natural language processing with industry-specific capabilities to provide personalized customer experiences at scale.

Built on proprietary hybrid AI technology, AiChat features multi-language support, sentiment analysis, and domain-specific knowledge for various industries including retail, FMCG, automotive, and hospitality. The platform enables seamless integration with existing business systems while providing comprehensive analytics and continuous learning capabilities to optimize performance.

Omnichat

Omnichat provides an AI-powered omnichannel customer experience platform that enables businesses to unify customer interactions and data across various communication channels. Supported platforms include WhatsApp Business Platform (API), Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat. By leveraging AI-driven responses and automated engagement, the platform facilitates seamless communication, delivering faster, smarter responses and personalized customer experiences aiming for significantly higher conversion rates.

The platform features several intelligent AI agents specialized for different tasks: Customer Service Agents handle inquiries 24/7, Smart Shopping Agents drive sales with personalized recommendations, Marketing Campaign Agents assist in creating campaigns, Customer Loyalty Agents enhance retention through interaction tracking and automated rewards, and Intelligent Booking Agents automate scheduling. Additionally, businesses can build custom AI agents for unique workflows. Omnichat integrates AI for marketing automation, including customer analysis and segmentation, and enhances sales conversion by connecting with customers effectively across channels, supported by real-time performance tracking and a Social CDP for unified customer profiles.

Pricing

AiChat Pricing

Contact for Pricing

AiChat offers Contact for Pricing pricing .

Omnichat Pricing

Contact for Pricing

Omnichat offers Contact for Pricing pricing .

Features

AiChat

Natural Language Processing: Advanced intent detection and domain-specific understanding
Machine Learning: Continuous improvement through user interactions
Multi-channel Integration: Single API connection to multiple communication channels
Human-AI Collaboration: Smart answer suggestions and seamless agent handover
Multi-language Support: Built-in language identification with local context understanding
Sentiment Analysis: Context and emotion understanding for optimal response
Analytics Dashboard: Comprehensive performance tracking and insights
Industry-specific Knowledge Base: Pre-built domain expertise for various sectors

Omnichat

AI Omnichannel Integration: Unifies communication across WhatsApp, Facebook Messenger, Instagram, LINE, TikTok, WeChat, and Website Live Chat.
Intelligent AI Agents: Specialized bots for Customer Service, Smart Shopping, Marketing Campaigns, Customer Loyalty, and Booking.
AI-Powered Marketing Automation: Smart auto-tagging, customer segmentation, and automated messaging campaigns (broadcast, coupons, games).
AI-Enhanced Sales Conversion: Online-merge-Offline (OMO) sales features and real-time sales performance tracking.
Social CDP: Unifies social identities and creates 360° customer profiles for targeted engagement.
Broadcast Messaging: Send targeted messages to customer segments.
Abandoned Cart Remarketing: Recover lost sales via automated messages.
WhatsApp Catalog & Payment Integration: Facilitates transactions directly within WhatsApp (Add-on feature).
Customer Journey Automation: Design automated interaction flows based on customer behaviour (Add-on feature).
Interactive Games & Coupons Module: Engage customers with interactive elements (Add-on feature).

Use Cases

AiChat Use Cases

Customer service automation
Lead qualification and conversion
Marketing campaign automation
E-commerce sales assistance
Appointment booking
Product recommendations
FAQ management
Customer engagement and support

Omnichat Use Cases

Providing 24/7 automated customer support across multiple messaging apps.
Driving online sales through personalized product recommendations and guided purchasing.
Automating marketing campaign creation and execution.
Enhancing customer loyalty programs with automated rewards and personalized interactions.
Streamlining appointment booking processes.
Integrating online customer interactions with offline sales activities (OMO).
Segmenting customers and sending targeted broadcast messages.
Recovering abandoned shopping carts through automated reminders.
Building comprehensive customer profiles by unifying data from social channels.

FAQs

AiChat FAQs

How does AiChat's pricing structure work?

AiChat's pricing is primarily based on the modules required rather than chat volume, ensuring businesses can engage with customers without limitations. Different suites (Service, Marketing, and Commerce) are available with various features and add-ons.
What languages does AiChat support?

AiChat offers multi-language support with built-in language identification and translation capabilities, including proprietary South East Asia language packages that can detect and understand local slangs and short forms.
What industries does AiChat specialize in?

AiChat specializes in various B2C domains including Retail, FMCG, Automotive, Hospitality, Pharmaceutical, Education, and Financial Institutes with industry-specific entity extraction and domain knowledge.

Omnichat FAQs

Is there any free trial?

Omnichat provides a 14-day free trial upon registration.
Is Omnichat officially recognised as the solution provider for the WhatsApp Business API?

Omnichat is an Official WhatsApp Business Solution Provider (BSP), allowing you to apply for the Meta-approved WhatsApp Business API through Omnichat.
Does Omnichat provide onboarding support?

All paid users will receive free onboarding support, including guidance on WhatsApp Business API application and Facebook Business verification.
I have multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts. Can they be integrated into Omnichat?

Yes, you can manage multiple WhatsApp numbers, Facebook fan pages, and Instagram accounts through Omnichat.
Can I subscribe to Omnichat on a monthly basis?

Currently, Omnichat only offers ‘annual subscription plans’.