Infin8t vs ProProfs Chat Detailed comparison features, price

Infin8t

Infin8t provides an all-in-one chatbot solution designed to supercharge customer support. The AI chatbot leverages advanced natural language processing to understand and respond to customer queries with accuracy. By automating routine inquiries, it frees up human agents to focus on complex issues.

Infin8t's solution seamlessly integrates with existing support systems, allowing for smooth handoffs between AI and human agents. This ensures customers receive the best possible support and valuable insights, resulting faster resolution times and improved customer satisfaction.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

Infin8t Pricing

Free Trial

Infin8t offers Free Trial pricing .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

Infin8t

Bot-to-Human: Seamless transition of a conversation from an automated chatbot to a human operator or agent.
Analytics for AI: Allows businesses to track and evaluate the performance of their chatbots, understand user behavior.
Smart Widget: Interactive elements that enhance user experience by offering specific functionalities.
AI-Powered Search: AI-powered search engines can process and analyze vast amounts of data to provide accurate and context-aware search results.
AI Messaging: Chatbots use artificial intelligence algorithms to understand and respond to user inquiries or commands.
AI Assistant: Natural language processing to provide personalized support, information, and perform tasks for users.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

Infin8t Use Cases

Streamlining the onboarding process
Handling frequently asked questions (FAQs)
Responding to user-specific inquiries
Addressing generic user questions

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

Infin8t FAQs

What is AI Support?

AI support is a chatbot that uses AI to answer questions and provide support to users. It can be used to answer questions, provide support, and help with tasks.
Is AI Support free?

It is free to use for the first 90 days then either you can choose free version with low limits or pay for the premium version.
Who owns the generated Content?

Generated content is owned by the user. You can use it for your own purposes.
Which Language is supported?

We support English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Turkish, Arabic, Hindi, Chinese, Japanese, Korean, Vietnamese, Thai, Indonesian, Malay, Filipino, and more.
Who can use AI Support?

Any business can use AI Support. It is a chatbot that can be used to answer questions, provide support, and help with tasks.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.