InvoCom vs ProProfs Chat Detailed comparison features, price

InvoCom

InvoCom provides an AI-driven chatbot solution focused on enhancing customer interactions and streamlining business processes. This tool helps businesses engage website visitors, deliver personalized experiences, and improve conversion rates, ultimately contributing to increased revenue.

Leveraging Artificial Intelligence and Natural Language Processing (NLP), the chatbot handles customer inquiries, manages FAQs, facilitates live chats, and captures leads. It incorporates sentiment analysis to understand user emotions during conversations. Additionally, the platform offers analytics for monitoring customer engagement and chatbot performance, supporting data-driven decision-making. Integration with websites is designed to be straightforward, pushing data to CRM and marketing automation platforms.

ProProfs Chat

ProProfs Chat enables businesses to deliver instant customer support using AI-powered chatbots and advanced live chat software. Designed for both small startups and large enterprises, it allows operators to engage visitors proactively, automate responses, and provide assistance around the clock. With features such as visitor tracking, intelligent chat routing, and comprehensive reports, companies can personalize interactions and accelerate sales cycles.

This all-in-one platform integrates seamlessly with popular eCommerce platforms and CRM systems, offering customizable chat widgets, proactive engagement tools, and a powerful analytics dashboard for measuring performance. Built to scale, ProProfs Chat helps organizations unify communication channels, automate common queries, and delight website visitors through efficient, personalized support.

Pricing

InvoCom Pricing

Freemium

From $40

InvoCom offers Freemium pricing with plans starting from $40 per month .

ProProfs Chat Pricing

Freemium

From $20

ProProfs Chat offers Freemium pricing with plans starting from $20 per month .

Features

InvoCom

AI Intent-Base Chat Flows: Conducts smart bot conversations, handles FAQs, Live Chats, gathers leads, and entertains inquiries.
Smart ChatBot Analytics: Automatically assigns conversations and tickets to agents, manages customer-centric activities.
Real-Time Performance Analytics: Provides quantitative analysis of performance with exportable reports (CSV).
Swift Integration: Easy embedding of the chat widget onto websites with data push capabilities to CRM and other platforms.
NLP Support: Utilizes AI and Natural Language Processing, including sentiment analysis to detect human emotions.
Automated Customer Support: Offers 24/7 availability and quick turnaround times.
Lead Generation Engine: Helps boost sales and instantly qualify leads.
Ticketing System: Manages customer support requests efficiently.
Live Chat: Enables real-time conversation with customers.

ProProfs Chat

AI ChatBot: Automates support, lead generation, and sales inquiries with natural conversation flows
Omni Channel Support: Unifies live chat across website, mobile apps, and social media channels
Proactive Chat Invitations: Engages visitors with personalized greetings and announcements
Chat Routing: Automatically directs customers to the correct department or operator
Customizable Chat Widgets: Supports branding, color, theme, and logo customization
Comprehensive Reports & Analytics: Monitors chat metrics, operator performance, and customer ratings
CRM & eCommerce Integrations: Connects with platforms like Microsoft Dynamics, Salesforce, Shopify, and WordPress
Voice Assistant: Converts speech to text during chat sessions
Mobile Access: Fully functional on iOS and Android devices
Self-Help Articles: Embeds resources and FAQs within the chat interface

Use Cases

InvoCom Use Cases

Automating customer support responses.
Qualifying website leads automatically.
Increasing customer engagement on websites.
Handling frequently asked questions (FAQs) instantly.
Providing 24/7 customer service availability.
Gathering insights into customer behavior through analytics.
Integrating chat support with CRM and marketing tools.

ProProfs Chat Use Cases

Automating 24/7 customer support on any website
Engaging and converting website visitors into qualified leads
Proactively announcing new products or services to site visitors
Routing sales or support inquiries to the right department
Integrating live chat with CRM and help desk solutions for improved workflow
Offering real-time support on eCommerce sites to reduce abandoned carts
Collecting visitor feedback and performance insights through automated surveys
Providing multilingual support effortlessly

FAQs

InvoCom FAQs

How to integrate the InvoCom chatbot into your website?

You can integrate the chatbot in less than 30 seconds by copy-pasting the provided snippet code onto your website.
How to enable desktop notifications for InvoCom?

Sign in to your account, navigate to 'settings' from the left-hand panel, choose 'notifications', and adjust the settings as needed.
What capabilities does the AI chatbot have?

InvoCom's chatbot can conduct smart conversations, handle FAQs, manage Live Chats, gather leads, entertain inquiries, and utilize NLP with sentiment analysis.
Can InvoCom integrate with other platforms?

Yes, InvoCom's data harnessing technology can push data to CRM, marketing automation, and other internal platforms.

ProProfs Chat FAQs

How can live chat software help my business?

Live chat software enables real-time resolution of customer queries, leading to higher satisfaction, increased sales conversions, efficient lead capture, and data-driven improvements through analytics and surveys.
Can ProProfs Chat be used on mobile devices?

Yes, ProProfs Chat is accessible on any mobile device, supporting both iOS and Android platforms.
Does ProProfs Chat support customizable chat widgets?

Yes, the chat widget can be customized for icon, color, branding, greetings, offline messages, and more.
What integrations are available with ProProfs Chat?

ProProfs Chat offers integration with eCommerce platforms, CMS, CRMs, and over 50 popular business applications including Salesforce, Microsoft Dynamics, Shopify, WordPress, Mailchimp, and more.
Is there a limit to the number of concurrent chats?

No, ProProfs Chat allows unlimited concurrent chats within each operator's active sessions.