CoSupport AI
Zoe
VS
Zowie
Zoe
Zoe is a comprehensive enterprise chatbot platform that enables businesses to automate their customer service operations across multiple communication channels. The platform seamlessly integrates messaging, email, and phone support capabilities to provide a unified customer service solution.
The system is specifically tailored for enterprise-level operations, offering secure and scalable solutions for various industry sectors including retail, education, travel, and insurance. With Zoe, organizations can transform their customer service from a cost center into a revenue-generating operation, capitalizing on the growing customer preference for self-service options.
Zowie
Zowie revolutionizes customer service by combining sophisticated AI technology with enterprise-grade automation capabilities. Its comprehensive solution includes an AI Agent for customer-facing interactions and an AI Inbox for streamlined backend operations, enabling businesses to handle complex customer inquiries across multiple channels and languages.
The platform leverages cutting-edge technologies including Zowie X2, Decision Engine, and Reasoning Engine to deliver precise, personalized customer support while maintaining brand consistency. With enterprise-level security compliance (GDPR and SOC 2) and integration capabilities with leading LLM providers like OpenAI, Google, Anthropic, and Meta, Zowie ensures reliable, secure, and efficient customer service automation.
Pricing
Zoe Pricing
Zoe offers Contact for Pricing pricing .
Zowie Pricing
Zowie offers Contact for Pricing pricing .
Features
Zoe
- Multi-channel Support: Integration across messaging, email, and phone channels
- Industry-Specific Solutions: Specialized versions for retail, education, travel, and insurance
- Secure Architecture: Enterprise-grade security for sensitive customer interactions
- Self-Service Capabilities: Automated customer support options
- Business Growth Integration: Transforms customer service into a revenue generator
Zowie
- AI Agent: Automated customer conversations across all channels and languages
- Decision Engine: 100% accuracy in automated process execution
- Reasoning Engine: Context-aware customer support using company data
- Multi-Channel Support: Integration with chat, email, phone, and social media
- Security Compliance: GDPR and SOC 2 certified protection
- LLM Integration: Compatible with OpenAI, Google, Anthropic, and Meta
- Feedback & Training: AI agent customization and improvement system
- Workflow Automation: End-to-end resolution of complex customer inquiries
Use Cases
Zoe Use Cases
- Retail customer support automation
- Educational institution inquiry management
- Travel booking and support assistance
- Insurance claim and policy inquiries
- Enterprise customer service operations
- Multi-channel customer communication management
Zowie Use Cases
- Customer inquiry automation
- Multi-language customer support
- Order management and returns
- Booking and reservation handling
- Customer data analysis
- Process automation
- Ticket resolution
- Brand consistency maintenance
FAQs
Zoe FAQs
-
What industries does Zoe cater to?
Zoe provides specialized solutions for retail, education, travel, and insurance industries. -
What communication channels does Zoe support?
Zoe supports messaging, email, and phone channels for customer service automation.
Zowie FAQs
-
What security certifications does Zowie have?
Zowie is GDPR and SOC 2 Type II certified, providing enterprise-level protection for customer data. -
Which language models does Zowie support?
Zowie integrates with leading LLMs including OpenAI, Google, Anthropic, and Meta. -
Can Zowie handle complex customer service workflows?
Yes, Zowie can automate complex workflows and resolve issues from start to finish using its Decision Engine and Reasoning Engine technologies.
Uptime Monitor
Uptime Monitor
Average Uptime
99.86%
Average Response Time
839.6 ms
Last 30 Days
Uptime Monitor
Average Uptime
99.93%
Average Response Time
247.4 ms
Last 30 Days
Zowie
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