Top AI tools for Contact Center Agent

Circuitry.ai provides AI-driven Decision Intelligence solutions to enhance service, parts, warranty, and product operations for manufacturers, boosting productivity and efficiency.

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Rulai offers a low-code, omni-channel conversational AI platform for building virtual assistants to automate customer interactions across various industries.

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Gladly is an AI-powered customer service platform that centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.

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Dialpad is an AI-powered customer communications platform that combines cloud-based phone systems, contact center solutions, and sales outreach tools with built-in AI capabilities for note-taking, insights, and team productivity.

• Freemium
• From 15$

Aircover provides real-time AI assistance and conversation intelligence for sales teams during live calls, automating tasks and improving rep performance.

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Nuacem is an AI-powered platform enhancing customer communications through chatbots, automation, and omnichannel engagement across digital channels like WhatsApp, Messenger, and more.

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Floatbot is a GenAI-powered platform offering Voice and Chat AI Agents, along with real-time agent assist, to automate customer interactions and improve efficiency across industries.

• Freemium
• From 99$

8x8 offers an integrated cloud communication platform combining contact center, unified communication, and CPaaS APIs with AI to optimize customer journeys and team collaboration.

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Glia offers a Unified Interaction Management platform designed for financial institutions. It helps businesses improve customer experiences, increase sales, and enhance operational efficiency through AI-powered communication tools.

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Blobfish AI is a voice AI-assisted training platform designed to help contact center agents practice customer calls and improve their skills with instant feedback.

• Freemium

DeepTrust offers real-time voice and video call security, detecting deepfakes and social engineering attempts while providing in-call coaching for employees.

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Whelp is a comprehensive customer support platform that unifies Voice, Email, Live Chat, SMS, and WhatsApp communications with AI-powered automations and a unified customer view for enhanced service delivery.

• Freemium
• From 29$