CoSupport AI
What is Align?
Align is an analytics platform designed specifically for Generative-AI products. It enables modern organizations to easily analyze and evaluate data from LLM-based conversational applications, providing crucial insights into user behavior and chatbot performance.
The platform offers tools to monitor interactions, analyze user data, and evaluate chatbot responses to reduce hallucinations and improve overall quality. Align helps transform raw conversational data into actionable insights, facilitating continuous improvement and optimization of Gen-AI products.
Features
- Real-time Data Saving: Use pre-built SDKs to save data from your AI chatbot and users in real-time.
- Data Identification: Access a diverse search toolkit to identify high-priority data for analysis.
- Data Analysis: Deep dive into data cohorts to understand AI chatbot performance and user interactions.
- Actionable Insights: Transform your analysis into auto-generated action items for you to prioritize.
- Post-Upgrade Evaluation: Understand if your AI chatbot is performing as intended after completing action items.
Use Cases
- Monitoring user interactions with AI chatbots
- Analyzing user and chatbot interactions to identify points of improvement
- Evaluating AI chatbot performance to reduce hallucination
- Improving overall chatbot quality
- Identifying new features to prioritize for updates
FAQs
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Which plans are available?
Align offers Align Cloud and Align Enterprise plans. -
How does Align calculate data consumption?
Data consumption is calculated based on the number of messages that are produced between your users and AI chatbot. -
I went over my data consumption. What can I do?
Contact Align for assistance with your data consumption overage.
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Align Uptime Monitor
Average Uptime
99.93%
Average Response Time
161.93 ms
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