CoSupport AI
What is AnswerDash?
AnswerDash provides an intelligent self-service support solution designed to enhance customer experience and reduce operational costs. By leveraging AI, the platform predicts user questions based on the specific webpage content they are viewing or their user profile. This allows customers to find answers instantly directly on the page, eliminating the need to navigate away, submit a support ticket, or initiate a live chat session. The goal is to offer a frictionless support experience, leading to higher customer satisfaction and increased efficiency for support teams.
The platform integrates smoothly with popular knowledge bases, ticketing systems (like Zendesk, Freshdesk), and live chat providers, allowing businesses to sync existing content easily. If self-service cannot resolve a query, AnswerDash facilitates seamless routing to human agents. It offers features like predictive Q&A, smart NLP search, and detailed analytics through an ROI dashboard, helping businesses measure ticket deflection, cost savings, and improvements in sales conversions and customer satisfaction scores. Setup involves syncing content, styling the interface, and adding a JavaScript snippet to the website.
The platform integrates smoothly with popular knowledge bases, ticketing systems (like Zendesk, Freshdesk), and live chat providers, allowing businesses to sync existing content easily. If self-service cannot resolve a query, AnswerDash facilitates seamless routing to human agents. It offers features like predictive Q&A, smart NLP search, and detailed analytics through an ROI dashboard, helping businesses measure ticket deflection, cost savings, and improvements in sales conversions and customer satisfaction scores. Setup involves syncing content, styling the interface, and adding a JavaScript snippet to the website.
Features
- Predictive Q&A: AI predicts user questions based on webpage content or user profile.
- Intelligent Self-Service: Provides instant answers directly on the page without needing to leave.
- Smart NLP Search: Searches keywords and related words based on user intent.
- Ticket & Live Chat Deflection: Offers self-service options before routing to agents, reducing ticket/chat volume.
- Knowledge Base Integration: Automatically imports and syncs content from existing knowledge bases (e.g., Zendesk, Freshdesk, Salesforce).
- ROI Dashboard & Analytics: Provides real-time data on cost savings, ticket deflection, and customer time savings with actionable insights.
- Mobile App Support: Native SDKs available for integration into Android and iOS apps (Pro/Enterprise).
- Multi-Language Support: Supports 24 languages (Enterprise plan).
- A/B Testing: Allows testing of deflection rates and other metrics (Enterprise plan).
- Easy Setup: Simple integration via JavaScript snippet.
Use Cases
- Reducing customer support ticket volume.
- Decreasing live chat interactions.
- Improving website user experience by providing instant answers.
- Increasing e-commerce sales conversions by reducing friction.
- Lowering shopping cart abandonment rates.
- Scaling customer support operations without increasing headcount.
- Enhancing customer self-service capabilities.
- Improving customer satisfaction (CSAT) scores.
Related Queries
Helpful for people in the following professions
AnswerDash Uptime Monitor
Average Uptime
23.76%
Average Response Time
34.23 ms
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