CoSupport AI
What is ApexScore?
ApexScore is a platform designed to enhance business decision-making by integrating behavioral science principles with artificial intelligence. It analyzes customer data to uncover the underlying motivations ('why') behind their actions, moving beyond traditional analytics that only report 'what' happened. By understanding these drivers, businesses can develop more effective strategies for customer acquisition, growth, and retention.
The platform utilizes a unique framework built around 16 rational and emotional Motivators, developed through extensive behavioral science research in collaboration with academic institutions. ApexScore combines this motivational data, often sourced via specialized surveys, with existing client data such as behavioral, transactional, demographic information, support transcripts, and online reviews. Its AI-powered processes then generate prescriptive intelligence, offering specific, actionable intervention plans tailored to influence customer behavior and achieve defined business outcomes with improved speed and precision compared to traditional methods.
Features
- Behavioral Science-Trained AI: Integrates decades of behavioral science research into AI models.
- Motivational Analysis: Identifies 16 core rational and emotional motivators driving customer behavior.
- Prescriptive Intelligence: Provides actionable 'what to do next' intervention plans, not just insights.
- Data Integration: Combines motivational data with existing behavioral, demographic, and transactional data.
- Outcome Simulation: Runs simulations and predictive models to forecast the impact of interventions.
- Expert Managed Services: Offers services including data design, sourcing, expert analysis, and fully managed solutions.
Use Cases
- Improving customer acquisition strategies based on motivational drivers.
- Developing targeted customer growth and engagement campaigns.
- Enhancing customer retention by understanding and addressing core motivations.
- Optimizing marketing spend by focusing on high-impact interventions.
- Guiding product development or service enhancements based on customer needs.
- Increasing in-store traffic or online conversions through tailored experiences.
- Improving sell-through rates for products or services.
FAQs
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What kind of data does ApexScore use?
ApexScore uses motivational data derived from specialized surveys, combined with client data such as behavioral, transactional, demographic information, customer support transcripts, and online reviews. -
How does ApexScore differ from standard analytics tools?
Unlike standard tools that report on 'what happened', ApexScore focuses on 'why' it happened by uncovering customer motivations and provides prescriptive intelligence on 'what to do next' using its Behavioral Science-Trained AI. -
What are the 'Motivators' ApexScore uses?
ApexScore uses 16 rational and emotional Motivators derived from decades of behavioral science research, codified in collaboration with global academic institutions, to explain customer behavior. -
Can ApexScore predict the outcome of specific business actions?
Yes, ApexScore can run simulations and predictive models using client data and motivational insights to forecast the potential impact of specific intervention plans on business goals. -
Is ApexScore purely a technology platform or does it include services?
ApexScore offers both a technology platform (web portal) and expert managed services, including data design, sourcing, analysis, intervention simulation, and fully managed options.
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