CoSupport AI
What is Apifonica?
Apifonica delivers automated communication solutions designed to enhance customer interactions efficiently and cost-effectively. Its platform features intelligent voicebots capable of managing high volumes of calls 24/7, handling numerous conversations simultaneously for tasks like lead qualification, interviews, feedback collection, and outbound campaigns. This technology significantly reduces manual workload and accelerates response times.
Alongside voice automation, Apifonica provides comprehensive marketing messaging services via SMS, featuring advanced tracking, real-time reporting, and personalization options. It also offers phone number masking to protect user privacy and ensure GDPR compliance, alongside global SIP trunking and virtual numbers for unified telephony. Developers can leverage its robust cloud platform and APIs for voice, messaging, and numbers to build custom communication applications and integrations.
Features
- Intelligent Voicebot: Automates customer interactions, manages high call volumes 24/7, handles simultaneous conversations.
- Marketing Messaging: Send mass SMS globally with built-in URL shortener, advanced tracking, real-time reports, and personalization.
- Phone Number Masking: Protects customer phone numbers, enables privacy during calls/texts, ensures GDPR compliance, offers call tracking/recording.
- SIP Trunk & Numbers: Provides global telephony with local numbers, direct carrier connections, and centralized management APIs.
- Cloud Telecom Platform: Offers APIs for voice, messaging, and phone numbers to build custom communication solutions.
- Instant Lead Response: Automatically contacts leads from sources like Facebook Lead Ads via voicebot.
- RCS Messaging: Supports interactive messaging for enhanced customer engagement and conversion.
Use Cases
- Automating interviews and feedback collection for HR & recruitment.
- Running outbound calling campaigns and promotions.
- Instantly responding to and qualifying new leads.
- Implementing SMS marketing campaigns with performance tracking.
- Ensuring privacy in communication for taxi services or marketplaces.
- Managing customer service inquiries through automated voice interactions.
- Setting up global telephony infrastructure for expanding businesses.
- Developing custom communication applications using telecom APIs.
- Sending automated payment reminders or order confirmations.
Related Queries
Helpful for people in the following professions
Apifonica Uptime Monitor
Average Uptime
99.86%
Average Response Time
919.93 ms
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