CoSupport AI
What is armour365 Voice Biometrics?
Amid rising identity and data theft concerns, securing communication systems is crucial. armour365™ Voice Biometrics offers a robust solution by providing fast, secure, and contactless authentication. This technology serves as a shield at entry points, enhancing security against internal and external threats for brands and service providers.
Engineered with AI-based technologies, armour365™ delivers a seamless authentication experience for customers and employees at high speed. It is designed to be language and text-agnostic, securing entry points within customer service automation platforms. The system aims to replace traditional, often cumbersome, authentication methods like PINs and passwords, streamlining the user interaction journey and improving customer experience.
Features
- Fast Authentication: Authenticate users in less than 2 seconds.
- Language and Text Independent: Works regardless of the language spoken or text used.
- AI-Powered Security: Includes anti-spoofing and replay attack detection layers.
- Easy Integration: Supports integration across various devices and CRM systems (40+ mentioned).
- Flexible Deployment: Available on multiple deployment models and channels.
- Single Enrolment: One enrolment covers all supported channels (Telephony, App, Web, Social).
Use Cases
- Customer authentication in call centers/IVR systems.
- Employee verification for secure access.
- Securing transactions via voice commands.
- Enhancing customer experience by removing password friction.
- Securing access to mobile applications and web platforms.
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armour365 Voice Biometrics Uptime Monitor
Average Uptime
99.37%
Average Response Time
2354.8 ms
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