What is Bandwidth?

Bandwidth provides a comprehensive cloud platform designed to empower enterprises, SaaS providers, and software builders with programmable communications capabilities. The solution offers robust APIs for voice calling, messaging (SMS, MMS, RCS), authentication, and emergency calling, facilitated by a reliable owner-operated global network. With integrations for Microsoft Teams, Zoom, Webex, and leading conversational AI platforms, businesses can effortlessly streamline and automate communications across channels.

This platform emphasizes scalability, flexibility, and borderless reach, covering over 65 countries and offering a geo-redundant infrastructure for superior reliability and quality. A user-friendly, API-first approach makes telecom automation and management simple for organizations ranging from startups to global enterprises.

Features

Programmable Voice API: Flexible and scalable voice calling with geo-redundant infrastructure.
Messaging APIs: SMS, MMS, RCS capabilities for omnichannel engagement.
Emergency Calling API: Advanced E911 integration and safety features.
Authentication API: AI-powered multi-factor authentication and call verification.
Conversational AI Integrations: Seamless connectivity with platforms like Dialogflow, Cognigy, and more.
Direct Routing for Microsoft Teams: Reliable global SIP trunking for enterprise collaboration.
Developer Tools: SDKs, detailed API documentation, and developer support.
Real-Time Transcription: AI-powered voice-to-text transcription services.
Phone Number Management: Automated porting, caller ID management, and number reputation services.
Comms Orchestration: API-first automation for workflows and communications management.

Use Cases

Integrating secure voice and messaging channels into SaaS products.
Automating customer engagement and support communications.
Enabling global emergency calling and compliance for enterprises.
Building omnichannel retail or ecommerce customer experiences.
Adding real-time AI transcription and enhanced voice features to call centers.
Managing enterprise-scale unified communications across distributed teams.
Implementing authentication and anti-spam verification for apps.
Consolidating telecom providers for multinational operations.

FAQs

What types of APIs does Bandwidth offer?

Bandwidth offers APIs for voice, messaging (SMS, MMS, RCS), authentication, in-app calling, and emergency calling services.
Which enterprise platforms does Bandwidth integrate with?

Bandwidth integrates with platforms including Microsoft Teams, Zoom, Webex, Genesys Cloud CX, Five9, Google Voice, Dialogflow, and Cognigy.
Does Bandwidth provide real-time transcription?

Yes, Bandwidth offers AI-powered real-time and standard transcription services for voice applications.
What is the geographic coverage of Bandwidth’s services?

Bandwidth provides global coverage, with connectivity in over 65 countries, supporting enterprise communications worldwide.
What support options are available with Bandwidth?

Bandwidth offers signature support included for all customers, with premium and premium plus packages available for additional needs.