CoSupport AI
What is Boon?
Boon offers an AI workforce designed to enhance freight and fleet operations by automating time-consuming and repetitive tasks. Its core strength lies in AI agents that are purpose-built to handle specific jobs, effectively reducing the manual workload on teams. Boon intelligently connects with existing operational systems, such as Transportation Management Systems (TMS), Electronic Logging Devices (ELDs), payroll, and fuel programs, without necessitating a complete overhaul of current infrastructure. This approach ensures a swift deployment and minimal disruption to ongoing operations.
By automating high-friction tasks like load booking, driver updates, log auditing, and payroll calculations, Boon helps to minimize errors and operational delays. This allows teams to redirect their focus towards critical activities like managing freight and revenue generation, rather than getting bogged down by administrative processes. Furthermore, Boon captures vital information from diverse communication channels like emails, texts, and calls, transforming previously scattered 'tribal knowledge' into a centralized, accessible operational intelligence base. This fosters better-informed decision-making and accelerates the onboarding process for new employees.
Features
- AI Agent Automation: Specialized AI agents automate repetitive tasks such as booking loads, updating drivers, auditing HoS logs, and processing payroll.
- Seamless System Integration: Connects with existing TMS (e.g., McLeod, Axon), ELDs (e.g., Samsara, Motive), payroll (e.g., Paycom), and fuel programs (e.g., Comdata) without system replacement.
- No Retraining Required: Enables teams to continue using their familiar tools and workflows, minimizing operational disruption.
- Multi-Channel Operation: Agents interface through voice, email, and portals, ensuring functionality even when direct API access is unavailable.
- Operational Intelligence Platform: Captures and centralizes critical information from emails, texts, and calls to create a shareable knowledge base.
- Purpose-Built Agents: Each AI agent is specifically trained for a particular job, ensuring high accuracy and rapid time-to-value.
Use Cases
- Automating order and load entry.
- Automating dispatch assistance and driver communication.
- Automating Hours of Service (HoS) log auditing for compliance.
- Streamlining payroll agent tasks through automation.
- Automating invoice processing and document management.
- Providing real-time ETA alerts to stakeholders.
- Optimizing fuel costs with intelligent fuel station recommendations.
- Tracking detention times automatically to reduce disputes.
- Generating real-time Profit & Loss (P&L) reports.
- Automating backhaul recommendations for increased efficiency.
FAQs
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What types of systems can Boon integrate with?
Boon integrates with a variety of existing systems common in freight and fleet operations, including Transportation Management Systems (TMS) like McLeod and Axon, Electronic Logging Devices (ELDs) such as Samsara and Motive, as well as payroll systems like Paycom and fuel programs like Comdata. -
Does implementing Boon require replacing our current software?
No, Boon is designed to connect with your existing technology investments. It does not require a 'rip-and-replace' approach, allowing you to leverage the systems you already have in place. -
Will our team need extensive retraining to use Boon?
Minimal retraining is required. Boon allows your team to continue using the tools and systems they are already familiar with, which helps minimize disruption to your daily operations. -
How does Boon function if direct API access isn't available for a system?
Boon's AI agents are versatile and can plug into workflows through various channels, including voice, email, and web portals. This means they can operate effectively even when a direct API isn't readily available for a particular system. -
What are the main benefits of using Boon's AI agents?
Boon's AI agents automate repetitive and high-friction tasks, which helps to reduce errors and delays, free up your team to focus on revenue-generating activities, and transform tribal knowledge into accessible operational intelligence for better decision-making and faster employee onboarding.
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