What is Botcopy?
Botcopy provides an advanced AI-powered experience platform tailored for integrating Google's Conversational Agents, such as Dialogflow ES & CX, into enterprise and public sector websites and applications. It emphasizes security and compliance, meeting standards like WCAG 2.1 AA, ADA, GDPR, and HIPAA, making it suitable for high-stakes environments. The platform allows for deep customization of the chat messenger's front-end interface without requiring coding knowledge, ensuring brand consistency.
The system enhances user engagement by leveraging context, enabling the messenger to deliver relevant information based on user journey, page history, time, date, language preferences, and interactions with website elements. Botcopy facilitates the creation of rich conversational experiences through various UI components like images, videos, cards, and forms. It also includes features for seamless human handoff to live agents, with capabilities for workflow management and using chat transcripts to further train the AI.
Features
- Google Dialogflow Integration: Native integration with both Dialogflow ES & CX for natural language understanding.
- Compliance & Security: Meets WCAG 2.1 AA, ADA, GDPR, and HIPAA standards with features like MFA and encrypted connections.
- Contextual Awareness: Delivers relevant messages based on user page history, session data, time/date, language, and website events.
- No-Code Customization: Allows branding adjustments (colors, logos, size) for the chat window without coding.
- Rich Web Chat UI: Supports interactive elements like images, videos, cards, carousels, buttons, lists, and forms.
- Unlimited Bot Prompts: Greets users on specific pages with relevant, context-aware messages.
- Window Methods: Enables the bot to react to user interactions with website buttons, links, and other events.
- Live Chat Handoff: Offers seamless transition to human agents with workflow management features.
- Multilingual Support: Capable of deploying bots that converse in multiple languages.
Use Cases
- Deploying AI chatbots on enterprise websites for customer support.
- Providing automated constituent services for public sector and government websites.
- Integrating secure, compliant chat solutions in healthcare and finance.
- Enhancing user engagement and guidance on educational institution websites.
- Building multilingual chatbots for global audiences.
- Facilitating lead generation and customer interaction for B2B and B2C brands.
- Integrating AI chat with live agent support systems in contact centers.
FAQs
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What counts as an 'engagement' in Botcopy's pricing?
An engagement occurs when a user opens the chat window to interact with the bot. The entire conversation counts as one engagement, with a cutoff after 30 minutes of inactivity. A subsequent interaction after a 10-minute lull counts as a new engagement. -
Why does Botcopy charge based on engagements?
Botcopy incurs server costs each time a user engages with a bot. The billing model is based on covering these operational costs, aiming to provide an affordable way to access its features and conveniences. -
Does Botcopy offer bot design or development services?
Botcopy provides Dialogflow support as part of its Enterprise plan and partners with cloud service providers, offering referrals for bot design and development needs. -
Do unused engagement credits roll over to the next month?
No, unused engagement credits included in the plan do not roll over. If the included engagements are exceeded, users are prompted to upgrade or will continue based on the tiered engagement rate.
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