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What is Chattermill?
Chattermill is a customer feedback analytics platform that leverages the power of AI to deliver precise customer insights. It helps businesses make better, data-driven decisions by automating feedback data analysis and identifying emerging trends.
The platform integrates seamlessly with various survey, review, support, and social media platforms. Chattermill empowers teams to prioritize actions based on customer needs and understand their impact, ultimately proving CX as a revenue-driving function.
Features
- Feedback Analytics: Automatic AI tagging with themes and sentiment.
- Custom Reports: Create tailored reports to visualize specific insights.
- Team Dashboards: Share insights across the organization with unified dashboards.
- Workflows: Streamline processes based on customer feedback analysis.
- Alerts: Get notified of significant changes in customer feedback metrics.
- Impact Analysis: Understand the impact of customer issues on revenue and retention.
- Insight Assistant: Provides AI-powered analysis and summaries.
- Copilot: Offers guidance and support for utilizing platform features.
Use Cases
- Automate customer feedback analysis.
- Identify and prioritize customer issues.
- Monitor emerging trends in customer feedback.
- Unify customer insights across various data sources.
- Measure the impact of customer experience on business outcomes.
- Improve customer experience strategies based on concrete data.
FAQs
-
How is your pricing structured, and what factors influence it?
Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee. We also provide additional modules and add-ons depending on your needs. -
What is a data credit?
A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc. A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include. -
What is the onboarding process?
When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer. -
Is my data secure with Chattermill?
Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one. We have a number of security certifications including SOC 2 and GDPR compliance. -
Does Chattermill integrate with other tools?
Chattermill integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth. We can also integrate with any custom data source through our API or a secure data upload.
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