CoSupport AI
What is Cognitive Calls?
Cognitive Calls is a powerful AI-driven platform designed to streamline workflows and automate both inbound and outbound phone and web calls. This software helps businesses across a range of industries improve operations by offering solutions such as intelligent customer support, automated appointment scheduling, and efficient lead generation.
The platform leverages advanced AI, machine learning, and natural language processing to create natural, human-like conversations. By handling repetitive tasks and providing robust integration capabilities, Cognitive Calls frees up teams to focus on more strategic activities, ultimately boosting productivity and enhancing customer experiences.
Features
- Call Management: Assign phone numbers, import or sync contacts, and manage scheduled calls.
- Customer Interaction: Interactive support agents, advanced call routing, and integration with knowledge bases.
- Integration Capabilities: CRM, appointment scheduling, survey software integrations, and access to call transcripts and recordings.
- Custom Functions: Custom functions and webhooks, automatic sentiment analysis, and call/contact scoring.
- Advanced Evaluations: Custom evaluations and large language models (LLM) for information extraction.
- Voice Interface Integration: Add voice interfaces to software via phone, web, or mobile applications.
- Real-Time Analytics and Reports: Monitor campaigns and generate detailed reports with integrations like Segment and Google Analytics.
- In-Browser Call Embed (WebRTC): Embed audio-video features into websites or apps.
- Security and Privacy: Manage opt-outs and remove or anonymize end-user data.
- Built-in Evaluations: Conduct sentiment analysis to gauge the emotional tone of interactions.
Use Cases
- Customer Support
- Appointment scheduling
- Technical Support
- Realtor Office inquiries and scheduling
- Hospitality Industry reservations and information
- Insurance Companies claims processing and support
- Survey conduction
- RSVP collection
- Sales follow-up
- Recruiting follow-up
- Debt collection
- Telehealth check-ins
- Reminders
- Alerts
- Voice Assistants integration
- Learning Apps/Exam Taking
- Role-Playing Scenarios
- Ecommerce customer assistance
- Drive-Through Systems order taking
- Automotive Systems voice controls
- Robotic Controls
FAQs
-
What data does Cognitive Calls store?
Cognitive Calls stores all call recordings, transcripts, and evaluated results for quality assurance, analysis, and to prevent misuse. This helps improve software and services continuously. -
Does Cognitive Calls sell user information?
No, Cognitive Calls does not sell user information.
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