What is contactSPACE?

contactSPACE is an advanced cloud-based contact centre solution designed to help businesses streamline their customer engagement processes. By combining intelligent outbound contact strategies, omnichannel communication, and customizable workflow-driven interfaces, the platform enables organizations to make highly targeted interactions at optimal moments. Its intuitive design ensures both administrators and agents can operate efficiently without dependence on IT support, fostering faster onboarding and improved productivity.

The software provides comprehensive features such as CallGuide workflows, auto diallers, speech analytics, PCI-compliant payments, and quality assurance modules. contactSPACE's integration capabilities support seamless connectivity with third-party platforms, while powerful reporting tools drive performance optimization. By prioritizing both compliance and user experience, it is tailored to enhance results and ROI in telemarketing, sales, fundraising, and customer support operations.

Features

Intelligent Outbound Strategies: Optimizes the timing and approach for customer contact to boost engagement rates.
CallGuide Workflows: Enables customizable, on-message call workflows for personalization and compliance.
Omnichannel Communication: Provides seamless integration across voice, SMS, email, and chat channels.
Auto Diallers: Supports predictive, progressive, and preview dialing to maximize agent efficiency.
Speech Analytics: Offers actionable insights and quality assurance for continuous improvement.
PCI-Compliant Payments: Facilitates secure IVR and agent-assisted payment processing.
Intuitive Interface Editor: Allows easy customization without IT support.
Detailed Reporting & Dashboards: Provides real-time performance monitoring and analytics.
CRM Integration: Ensures streamlined contact management and data synchronization.
Real-Time Compliance Monitoring: Includes DNC (Do Not Call) checking and answer machine detection.

Use Cases

Optimizing outbound telemarketing campaigns for higher conversion rates.
Managing omnichannel fundraising drives for charities and not-for-profits.
Coordinating inside sales and lead generation initiatives.
Improving customer support and service quality in financial services.
Conducting compliant debt collection operations with payment integration.
Automating student engagement for universities and colleges.
Enhancing call quality assurance and agent training programs.

FAQs

What industries can benefit from contactSPACE?

Industries such as charities, financial services, telemarketing, education, lead generation, and debt collection can leverage contactSPACE to optimize customer engagement and operational workflows.
Does contactSPACE support integrations with CRM systems?

Yes, contactSPACE offers CRM integration to facilitate seamless data management and streamlined workflows.
Is the platform compliant with payment security standards?

contactSPACE includes PCI-compliant and IVR payment solutions to ensure secure handling of payment information.
What are the main pricing plans for contactSPACE?

contactSPACE offers Silver, Gold, Platinum, and Diamond plans, starting from $105 per user per month, with varying features tailored to different business needs.