CoSupport AI
What is Cyara?
Cyara delivers comprehensive customer experience assurance through its AI-powered platform, enabling organizations to test and monitor every aspect of their contact center technology. The platform spans the entire development lifecycle, offering testing capabilities for IVRs, chatbots, voice interactions, and omnichannel customer journeys.
Through automated testing and monitoring, the platform identifies potential issues from the customer's perspective before they impact real users. Organizations can achieve significant cost savings while accelerating innovation, with proven results including a 334% ROI and payback period of less than 6 months.
Features
- AI-Led Testing: Automated testing for IVR, chatbot, and voice interactions
- Omnichannel Coverage: Complete testing across voice and digital channels
- Performance Monitoring: Real-time monitoring of customer experience systems
- Cloud Migration Assurance: Secure testing for cloud contact center transitions
- Voice Quality Testing: Comprehensive voice quality assessment and monitoring
Use Cases
- Contact center technology testing
- IVR system validation
- Chatbot optimization
- Customer journey testing
- Cloud migration testing
- Voice quality monitoring
- Performance testing
FAQs
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What is the ROI of implementing Cyara?
According to a Forrester Consulting study, Cyara customers achieve 334% ROI with payback in less than 6 months. -
What types of systems can Cyara test?
Cyara can test IVRs, chatbots, voice interactions, email, SMS, web interactions, and complete omnichannel customer journeys. -
Which major companies use Cyara?
Cyara is used by 4 of the top 5 largest tech companies, 6 of the top 10 Forbes 500 US Companies, and 3 of the top 5 most innovative brands.
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Cyara Uptime Monitor
Average Uptime
100%
Average Response Time
732.4 ms
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