CoSupport AI
What is DEX Insight?
A sophisticated analytics platform that revolutionizes how enterprises track and optimize their software usage. Through its innovative browser extension and desktop agent, it provides comprehensive monthly active user tracking and targeted feedback collection capabilities across multiple platforms.
The platform specializes in delivering granular analytics for high-compliance environments, enabling organizations to make data-driven decisions about their technology investments. With support for 27 languages and SOC 2 Type 2 certification, it ensures secure, enterprise-grade monitoring while respecting user privacy by only tracking designated applications.
Features
- Monthly Active User Tracking: Comprehensive tracking for both browser-based and desktop applications
- Multi-Platform Support: Compatible with Chrome, Edge, Safari, Firefox, Windows, and OSX
- Multilingual Support: Available in 27 different languages
- Security Compliance: SOC 2 Type 2 certified platform
- Privacy-Focused Monitoring: Only tracks designated applications without collecting sensitive data
- Remote Installation: Background deployment through admin settings
- User Feedback Collection: In-app feedback gathering for high-traffic workflows
Use Cases
- Enterprise software usage monitoring
- Technology investment optimization
- User experience improvement
- Digital workflow analysis
- Software adoption tracking
- Employee engagement measurement
- Technology alignment assessment
FAQs
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What about desktop apps?
DEX Insight offers both a Windows and OSx agent to track MAUs and gather feedback from desktop apps. -
What about multiple languages?
DEX Insight is available in 27 languages. -
How does installation work?
The browser extensions can be remotely installed in the background from the admin settings of Chrome, Edge, Safari and Firefox, our supported browsers. -
What data does DEX Insight process?
DEX Insight only tracks the applications that you have added designated in the tool configuration as part of the set-up. The data collected is just whether the logged in URL was viewed and we don't collect any sensitive data like keystrokes, screenshots, screen recordings, or any personally identifiable information. -
How much does it cost?
You can expect to pay low 5-figures annually to start with the value and price scaling as you add end-users similar to other enterprise browser extensions like Grammarly, Groove, Zoominfo and Loom.
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