What is Duet NEMT Dispatching Software?

Duet offers a comprehensive software platform designed to streamline all aspects of Non-Emergency Medical Transportation (NEMT) management. With features such as automated dispatching, intuitive scheduling, real-time trip tracking, flexible billing, and integrated client relationship management, Duet enables transportation providers to manage wheelchair, stretcher, and ambulatory services on a single platform.

The solution supports scalable operations, from start-ups to enterprise providers, allowing for easy onboarding, customizable workflows, and seamless broker integration. Duet's robust billing tools, driver and vehicle management solutions, as well as a dedicated driver mobile app, help reduce operational complexity while enhancing efficiency and service quality for NEMT businesses.

Features

All-in-One Dispatching: Centralizes scheduling, dispatch, and booking for various NEMT service types.
Real-Time Tracking: Monitors vehicle locations and trip progress with live visualization.
Automated Scheduling: Enables one-click scheduling, smart predictions, and recurring trip setups.
Comprehensive Billing: Integrates multiple payment options, contract-based rates, and bulk claim submissions.
Client CRM Integration: Builds rider profiles and facility portals for seamless service management.
Driver and Fleet Management: Manages profiles, certifications, timesheets, vehicle maintenance, and payroll.
Broker Integration: Supports direct trip imports via broker APIs and bulk uploads.
Native Driver Mobile App: Provides detailed trip info, status updates, navigation, and alerts.
Custom Reports: Generates tailored billing and performance reports to suit specific payer needs.
Scalable Setup: Simple onboarding and support tiers for startups, growing businesses, and enterprises.

Use Cases

Automating NEMT dispatch and trip scheduling for small and growing providers.
Managing bookings and reservations from multiple channels such as calls, emails, portals, and brokers.
Streamlining billing, invoicing, and claim submissions to various payers and clearinghouses.
Improving driver management, payroll, and vehicle maintenance tracking.
Enhancing client service through real-time trip status sharing and facility portals.
Tracking vehicle fleet utilization and economic health analytics.
Scaling transportation operations with broker API integration and custom workflows.
Generating itemized receipts and audit-ready reports for compliance and transparency.

FAQs

What does the introductory price cover?

The Startup tier price covers access to all software applications for a year, including 1:1 Zoom training and additional support options.
How is the monthly software cost calculated after the first year?

After the first year, the Growth tier pricing is usage-based at $1.25 per vehicle revenue hour, typically $45-$55 per vehicle per month. The cost may adjust based on actual usage.
What is a vehicle revenue hour (VRH) and how is it calculated?

Vehicle revenue hour is measured as the estimated travel time with a rider between pickup and drop-off, calculated using Google Maps API, and does not reflect actual claimed travel time or operating hours.
Are canceled or no show trips included in the cost calculation?

No show trips are included in billing calculations, whereas canceled trips are not.
Can facility partners book and track trips themselves?

Yes, facilities can use a web portal to book and track their own NEMT trips, improving transparency and efficiency.