CoSupport AI
What is Fireflies.ai?
Fireflies.ai transforms how teams handle meeting documentation through advanced AI-powered transcription and analysis capabilities. The platform automatically captures, transcribes, and summarizes meetings across major video conferencing platforms, creating searchable and shareable meeting notes.
The system offers comprehensive features including real-time transcription in multiple languages, AI-generated summaries, conversation intelligence, and seamless integration with popular business tools. Users can search through meeting content, track action items, analyze speaker metrics, and collaborate with team members through comments and reactions.
Features
- AI Transcription: Automatic transcription for 69+ languages with auto-language detection
- Meeting Summary: AI-powered meeting summaries and key points extraction
- Conversation Intelligence: Track speaker talk time, sentiment, and custom topic analysis
- Smart Search: Filter and search across all meeting content
- Integration Support: Connects with CRM, collaboration tools, and video conferencing platforms
- Video Capture: Records video and screen shares along with transcripts
- Collaborative Features: Comments, reactions, and soundbite sharing capabilities
- Knowledge Base: Self-updating repository of all voice conversations
Use Cases
- Sales call documentation and analysis
- Engineering meeting documentation
- Recruitment interview transcription
- Marketing customer research
- Educational lecture capture
- Media and podcast transcription
- Team collaboration and knowledge sharing
- Customer meeting documentation
FAQs
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What languages do you support for transcription?
English is the primary language, with support for Spanish, French, Portuguese, Italian, and 69+ other languages in beta. -
How secure is Fireflies?
Fireflies uses 256-bit AES encryption in storage and 256-bit SSL/TLS encryption in transit, with data hosted in a virtual private cloud. They are SOC 2 and GDPR compliant. -
What is counted as a seat?
Any teammate added in your Fireflies workspace counts as a seat. Paid plans are charged on a per-seat basis.
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