CoSupport AI
What is Firework?
Firework is a comprehensive video commerce platform that leverages artificial intelligence to transform online shopping experiences. The platform integrates seamlessly across multiple channels, offering features like AI-powered virtual assistants, shoppable videos, digital showrooms, and one-to-one virtual shopping capabilities.
Operating on an enterprise-level infrastructure with 132 global network locations, Firework ensures swift content delivery while maintaining SOC 2 and ADA compliance. The platform has demonstrated significant impact on business metrics, delivering a 35% increase in site conversion within 30 days and managing over 1B total short video views.
Features
- AI Virtual Assistant: Provides tailored advice and anticipates customer needs
- Shoppable Video: Interactive video content with direct purchase capabilities
- Digital Showroom: 24/7 virtual store experience
- 1:1 Virtual Shopping: Video-based customer-expert connections
- Global Infrastructure: 132 network locations for fast content delivery
- Compliance: SOC 2 and ADA compliant, EU-US DPF certified
- Analytics Dashboard: Comprehensive performance tracking
- Multi-channel Integration: Seamless integration across website, email, and mobile
Use Cases
- Product demonstrations and tutorials
- Virtual shopping assistance
- Interactive brand storytelling
- Customer service and support
- Email marketing enhancement
- Mobile app engagement
- Offline-to-online connection through QR codes
- Live shopping events
FAQs
-
What is the platform's video infrastructure capacity?
Firework's platform handles over 1B total short video views through 132 global network locations, ensuring fast and reliable content delivery worldwide. -
What compliance certifications does Firework have?
Firework is SOC 2 and ADA compliant, and EU-US DPF certified, ensuring enterprise-level security and accessibility standards. -
How does Firework impact website performance?
Firework runs 31% faster than YouTube and ensures zero drag on website speed through its optimized infrastructure.
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Firework Uptime Monitor
Average Uptime
100%
Average Response Time
562.07 ms
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