What is Front?

Front is a comprehensive customer service solution that empowers teams to streamline communication and efficiently manage support inquiries across multiple channels. Leveraging advanced AI capabilities, it automates responses, delivers instant insights, and enhances collaboration in real-time, allowing organizations to resolve issues faster and maintain high service standards.

Featuring shared inboxes, ticketing systems, live chat with AI bots, workflow automation, and knowledge management, Front unifies customer interactions and provides analytics to optimize team performance. Its scalable platform integrates with existing systems, ensuring personalized service at scale and supporting businesses in their mission to deliver exceptional customer experiences.

Features

AI-Powered Automation: Automates responses, ticket routing, tagging, and quality assurance using advanced AI.
Shared Inboxes: Centralizes communication from email, chat, SMS, and more into one collaborative space.
Omnichannel Support: Manages customer interactions across email, voice, WhatsApp, SMS, and social channels.
Live Chat & Bots: Offers real-time assistance and instant AI-driven replies through integrated chat widgets.
Ticketing System: Organizes, tracks, and resolves support requests with customizable workflows and analytics.
Knowledge Base: Maintains a help center or internal documentation to deflect common questions efficiently.
Workflow Automation: Streamlines processes with no-code rules, macros, and advanced routing.
Insightful Analytics: Surfaces customer insights, monitors KPIs, and delivers in-depth performance reports.
AI-Powered QA: Delivers automated scorecards and reporting to ensure consistent support quality.
Seamless Integrations: Connects with CRM, project management, and messaging apps to enhance workflows.

Use Cases

Centralizing customer support communication across email, chat, SMS, and phone.
Automating repetitive support tasks, including tagging and ticket routing.
Handling customer inquiries with instant AI-driven responses.
Collaborating efficiently within and across support teams for faster issue resolution.
Utilizing analytics to identify trends, bottlenecks, and optimize support performance.
Scaling customer service operations without increasing headcount.
Managing a self-service knowledge base to deflect routine support requests.

FAQs

How does Front's free trial work?

Front offers a 14-day free trial with full access to features in the Growth plan. No credit card is required to start and users can upgrade during the trial.
Does Front offer monthly plans?

Yes, Front offers both monthly and annual billing options for the Starter and Growth plans.
What is a seat in Front's pricing?

A seat is a paid license that allows a unique user in an organization to access Front's platform.
Can I import my existing customer data from other help desks?

Yes, Front provides a Zendesk import tool at no additional cost and recommends partners for migrating data from other platforms.
Is my data safe and secure with Front?

Front is committed to data security and compliance, offering GDPR readiness, SOC 2 Type II certification, and robust privacy practices.