CoSupport AI
What is GetDone?
GetDone provides a comprehensive work order management platform engineered to enhance operational efficiency for property management teams and technicians. It focuses on streamlining workflows, accelerating job completion times, and ultimately boosting resident satisfaction and retention. The platform is designed with a dual-sided approach, addressing the specific requirements of both property managers coordinating tasks and technicians executing them.
Leveraging machine learning, the system intelligently triages incoming work orders by considering factors such as priority level, technician skill sets, and property location. This optimizes the assignment and scheduling process. GetDone also emphasizes streamlined communication channels to effectively manage expectations and reduce misunderstandings between staff and residents. Furthermore, it offers robust analytics tools, providing data-driven insights into work order completion rates and technician efficiency to support informed decision-making.
Features
- Work Order Triage: Uses machine learning to prioritize tasks based on factors like urgency, technician skillset, and unit location.
- Workflow Optimization: Streamlines operations to improve efficiency and speed up work order completion.
- Dual-Sided Platform: Caters specifically to the needs of both property managers and technicians.
- Streamlined Communications: Facilitates clear communication to manage expectations and reduce back-and-forth.
- Analytics Dashboard: Provides insights into work order completion rates and technician efficiency for data-driven decisions.
- Service Management: Handles various services including scoping, painting, cleaning, carpet cleaning, make-ready punch lists, and quality assurance.
Use Cases
- Managing property maintenance work orders efficiently.
- Optimizing technician schedules and task assignments.
- Improving communication between property managers and maintenance staff.
- Tracking work order progress and technician performance.
- Reducing property turnover time and costs.
- Increasing tenant satisfaction through faster maintenance resolution.
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