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Gladia
AI audio infrastructure to transform speech recognition and analysis

Gladia
Freemium

Home: https://gladia.io

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What is Gladia?

Gladia provides enterprise-grade audio transcription infrastructure through its advanced API, enabling both real-time and asynchronous speech-to-text conversion. The platform delivers high-precision transcription with sub-300 millisecond latency, supporting over 100 languages and various audio formats.

The service includes sophisticated features such as custom vocabulary support, diarization, sentiment analysis, and named entity recognition. Built for seamless integration, Gladia's API is compatible with multiple tech stacks and standard telephony protocols, making it ideal for contact centers, meeting platforms, and media production companies.

Features

  • Real-time Transcription: Sub-300ms latency for live audio conversion
  • Multilingual Support: Coverage for 100+ languages and accents
  • Audio Intelligence Add-ons: Includes diarization, sentiment analysis, and entity recognition
  • Enterprise Security: GDPR-compliant with customizable hosting options
  • Technical Integration: Compatible with WebSockets, VoIP, SIP protocols
  • Custom Vocabulary: Support for industry-specific terminology
  • Word-level Timestamps: Precise timing for each transcribed word
  • Multi-format Support: Compatible with various audio and video formats

Use Cases

  • Contact center agent productivity enhancement
  • Sales call transcription and analysis
  • Meeting transcription and note-taking
  • Media content subtitling and editing
  • Customer experience optimization
  • Legal and medical transcription
  • Content accessibility compliance
  • Knowledge management and archiving

FAQs

  • What audio formats does Gladia support?
    Gladia supports multiple audio formats including WAV, m4a, flac, and aac, with full format details available in their documentation.
  • Is the platform secure for enterprise use?
    Yes, Gladia offers GDPR-compliant services with options for cloud-hosted, on-premises, and air-gapped hosting to meet various security requirements.
  • What is the platform's transcription accuracy?
    Gladia provides high-accuracy transcription without hallucinations, supporting multiple languages and accents with enhanced precision for technical conversations.

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