CoSupport AI
What is Hamming?
Hamming is a comprehensive platform designed to enhance the reliability and performance of AI voice agents. The platform provides automated testing capabilities that can simulate thousands of concurrent phone calls, enabling teams to identify bugs and improve voice agent quality efficiently. It includes sophisticated prompt management tools and a playground for optimizing Large Language Model (LLM) interactions.
The platform features advanced production call analytics that actively tracks and scores user interactions, helping organizations maintain high standards of service quality. With support for multiple languages and the ability to simulate various real-world scenarios including background noise and different accents, Hamming enables organizations to deploy AI voice agents with confidence across diverse use cases.
Features
- Automated Testing: Simulate thousands of concurrent calls with voice characters
- Prompt Management: Store, version, and sync prompts across voice infrastructure
- Call Analytics: Track and score user interactions in production
- Multi-language Support: Test voice agents in various languages including English, French, German, Hindi, Spanish, Italian
- Scenario Testing: Simulate different accents, background noise levels, and user behaviors
- Quality Scoring: Automated evaluation of call quality with detailed analytics
- Experiment Tracking: Monitor and analyze voice agent performance improvements
- Team Collaboration: Share datasets, test results, and conversation traces
Use Cases
- AI Appointment Scheduling
- AI Drive-through Order Taking
- AI Customer Support
- AI Phone Follow-ups
- AI Personal Assistant
- AI Coaching and Tutoring
- Healthcare Communication Testing
- Regulatory Compliance Verification
FAQs
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Which LLM and voice infrastructure providers does Hamming support?
Hamming is platform-agnostic and provides hooks to simulate conversations, evaluate and log traces with any LLM, agent and voice infrastructure providers. -
What languages does Hamming support for testing?
Hamming supports multiple languages including English, French, German, Hindi, Spanish, Italian, and more.
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Hamming Uptime Monitor
Average Uptime
100%
Average Response Time
229.5 ms
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