CoSupport AI
What is Hexaloop?
Hexaloop offers an AI support solution designed to move beyond simple chatbot conversations by taking direct action to resolve customer issues. It addresses the common frustrations of traditional support systems, such as long waiting times and the inability of chatbots to perform tasks, aiming to reduce support costs and improve customer satisfaction. By integrating directly with business systems via APIs, Hexaloop automates resolutions instantly, 24/7.
The platform securely verifies customer identity before performing sensitive actions like updating shipping addresses or processing returns. It utilizes natural language understanding to interpret customer requests accurately across more than 30 languages, automatically detecting and responding in the customer's preferred language. Setting up Hexaloop involves choosing an integration (like Shopify, WooCommerce, Stripe, or a custom API), enabling and configuring the desired automated actions, and customizing the chat interface to match brand identity before launching.
Features
- Action-Oriented Support: Takes direct action via API integration to solve customer problems.
- Smart Verification: Securely verifies customer identity before performing sensitive actions.
- Natural Language Understanding: Interprets complex customer requests naturally.
- Multi-language Support: Automatically detects and responds in over 30 languages.
- API Integration: Connects with Shopify, WooCommerce, Stripe, and custom APIs.
- Automated Resolutions: Significantly reduces support costs and resolution times.
- Customizable Chat Interface: Allows branding and style adjustments for the chat widget.
Use Cases
- Automating e-commerce customer support inquiries.
- Reducing operational costs for customer service teams.
- Providing instant, 24/7 customer support availability.
- Handling routine support tasks like address changes and order status checks automatically.
- Improving customer satisfaction by eliminating wait times for common issues.
- Offering seamless multi-language support for global customer bases.
- Integrating customer support directly into existing business systems (e.g., CRM, payment platforms).
FAQs
-
What counts as a resolution?
A resolution is counted when Hexaloop successfully completes an action on behalf of your customer, like updating an address or processing a return. Simple queries and conversations are not counted. -
What happens if I go over my plan's included resolutions?
You will be charged for successful resolutions above your plan's included amount. The per-resolution price depends on your plan level, with volume discounts available for high-volume users. -
Can I change my subscription plan anytime?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes will take effect on your next billing cycle. -
Does Hexaloop support multiple languages?
Yes, Hexaloop supports over 30 languages and automatically detects the customer's language to provide responses accordingly. -
What integrations does Hexaloop offer?
Hexaloop provides pre-built integrations for Shopify, WooCommerce, and Stripe. It also supports connecting to custom systems via API, including importing configurations from OpenAPI/Swagger specs.
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Hexaloop Uptime Monitor
Average Uptime
100%
Average Response Time
144.63 ms
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