CoSupport AI
What is IntelliTicks?
IntelliTicks is a conversational platform that leverages a combination of Artificial Intelligence (AI) and human interaction to enhance customer engagement and lead generation. It operates 24/7, ensuring businesses never miss a potential lead, even outside of business hours. The tool focuses on creating proactive and personalized conversational experiences tailored to visitor behavior, such as the current page, time of day, location, and referral source, presenting users with a relevant sales pitch.
By employing interactive dialogues, IntelliTicks incrementally gathers lead information, making data capture more engaging and less intrusive. Its Natural Language Processing (NLP) capabilities allow it to understand user intent and automatically respond to frequently asked questions, freeing up human agents. Furthermore, the platform identifies high-potential ('HOT') leads based on their journey and facilitates real-time connections with sales representatives, ensuring immediate attention for promising prospects directly on the website.
Features
- Proactive & Personalized Engagement: Engages users based on triggers like page visited, time, location, source, and device with personalized pitches.
- Incremental Information Gathering: Captures lead details progressively during conversations for personalization.
- Automated FAQ Answering: Uses NLP to understand and respond to common user queries automatically.
- Real-time Hot Lead Connection: Identifies high-potential leads and connects them live with sales representatives.
- Live Chat & Chatbot Monitoring: Allows monitoring of automated chats and agent takeover when needed.
- Seamless AI-Human Transfer: Smooth transition between AI-handled conversations and human agent intervention.
- Multi-channel Bots: Provides chatbots for Websites, Facebook Messenger, and WhatsApp (add-on).
- Conversational Landing Pages: Creates interactive post-ad-click experiences to capture more leads.
- CRM Integration: Syncs leads and conversation data with various CRM tools.
- Analytics & Reporting: Offers detailed reports on visitor-to-lead conversion performance.
Use Cases
- Generating qualified leads from website traffic.
- Automating customer support with FAQ responses.
- Engaging visitors proactively based on behavior.
- Improving conversion rates for ad campaigns.
- Providing 24/7 customer interaction.
- Connecting high-intent prospects with sales teams instantly.
- Capturing leads through Facebook Messenger and WhatsApp.
FAQs
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How is a visitor measured?
One visitor is anyone who accesses your web pages with IntelliTicks installed within a 24-hour window. For Conversational Landing Pages, each session counts as a separate visitor. -
What happens if the chat quota is exceeded?
The platform continues working normally and capturing leads, but contact details will be masked. You need to upgrade to unlock them. -
Can I cancel my subscription?
Yes, you can cancel your subscription anytime in your account. Access continues until the current subscription period expires, and you won't be charged for the next period. -
How long are the contracts?
IntelliTicks offers monthly or annual subscriptions. You can modify or cancel anytime. -
What is counted as one chat for billing?
Any number of messages exchanged between an end-user and IntelliTicks within a 24-hour window counts as one chat, provided at least one message is received from the end-user. If the same user chats on different days, it counts as separate chats. Unresponded campaign/broadcast messages are not counted.
Related Queries
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IntelliTicks Uptime Monitor
Average Uptime
100%
Average Response Time
386.27 ms
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