CoSupport AI
What is InvGate?
InvGate offers a unified IT management solution that empowers organizations to modernize their service operations and asset lifecycle management. Through AI-driven automation and intelligent features, it enables teams to improve efficiency, resolve issues faster, and make strategic IT decisions. The platform includes robust modules for service management and asset management, complemented by an AI Hub that supports tasks such as ticket summarization, major incident detection, knowledge article generation, and predictive risk analysis.
With easy integration options, a no-code workflow builder, and clear pricing plans, InvGate adapts to varied organizational needs. Its focus on structured IT governance, process optimization, and excellent customer support ensures a smooth transition and ongoing success in both ITSM and ESM initiatives.
Features
- AI Hub: Centralized suite for AI-driven enhancements in service operations.
- Knowledge Article Generation: Automatically generate support documentation and articles.
- Ticket Summarization: Summarize IT service tickets using AI for faster resolution.
- Expert Collaborator Suggestion: Recommend subject-matter experts for incident resolution.
- Smart Request Escalation: AI-based escalation of support tickets to appropriate levels.
- Solution Recommendation: Provide relevant solutions to service requests using AI.
- Major Incident and Problem Detection: Detect significant issues using predictive analytics.
- Predictive Risk and Impact Analysis: Analyze and predict potential IT risks and impacts.
- No-Code Workflow Builder: Customize and automate workflows without coding.
- Integrated Asset Management: Manage the entire asset lifecycle on a unified platform.
Use Cases
- Automating IT service request triage and resolution.
- Intelligently generating and updating IT knowledge base articles.
- Detecting and escalating major IT incidents in real-time.
- Streamlining asset inventory and lifecycle management across departments.
- Improving end-user IT support experiences with an AI-powered self-service portal.
- Predicting and analyzing risks to IT infrastructure.
- Optimizing IT spend through data-driven insights.
- Supporting enterprise-wide service delivery beyond IT.
FAQs
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What are the AI capabilities in InvGate?
InvGate features an AI Hub that powers ticket summarization, automated knowledge article generation, major incident and problem detection, predictive risk and impact analysis, solution recommendations, and expert collaborator suggestions. -
Can InvGate be integrated with existing IT tools?
Yes, InvGate offers native integrations and an API to connect with various tools, making it adaptable to existing tech stacks. -
Does InvGate provide migration and onboarding support?
Yes, InvGate offers support from customer success and onboarding teams to ensure a fast, smooth, and hassle-free transition. -
Is a free trial available?
Yes, InvGate offers a 30-day free trial with no credit card required. -
What deployment options are available?
InvGate provides cloud deployment for all plans, with additional on-premise hosting available for the Enterprise plan.
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InvGate Uptime Monitor
Average Uptime
100%
Average Response Time
303 ms
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