CoSupport AI
What is Kapture CX?
Kapture CX provides an AI-native customer experience platform designed to deliver hyper-personalized support tailored to specific industry needs. It empowers businesses to manage customer interactions seamlessly across various channels, enhancing both customer satisfaction and agent efficiency. The platform focuses on unifying the customer support journey through intelligent automation and vertical AI, aiming to solve unique industry challenges beyond generic solutions.
Leveraging the power of Generative AI (GenAI) and its proprietary KAI technology, Kapture CX offers tools for self-service, agent assistance, and conversational intelligence. It enables customers to find solutions independently through intuitive self-serve options like GenAI knowledge bases and conversational chatbots. For support agents, it provides an integrated suite with features like advanced ticketing, AI co-pilot for guided responses, and smart routing to optimize workflow and resolution times. Additionally, the platform extracts valuable insights from customer interactions to drive informed decisions and continuous improvement in service quality.
Features
- Self-Serve 2.0: Empowers customers with AI-driven self-service options like GenAI Knowledge Base, Conversational AI Chatbots, and Voice Bots.
- Agent Suite: Equips support agents with tools like Advanced Ticketing, Agent Co-pilot for AI-suggested responses, and Smart Routing.
- Conversation Intelligence: Analyzes customer interactions using AI/ML for insights, Auto QA, AI-powered summaries, and CX load prediction.
- Insights Module: Gathers and analyzes customer feedback across channels using GenAI surveys and advanced analysis.
- Kapture EX: Enhances internal employee experience with workspace collaboration tools and internal ticketing.
- KAI (Customer Service AI): Proprietary AI built on billions of interactions for intelligent, intuitive, and insightful support.
- Omnichannel Experience: Provides consistent support across various channels (email, chat, social media, voice, etc.).
- Vertical AI Solutions: Offers industry-specific AI, tailored workflows, and automation for sectors like BFSI, Retail, Travel, etc.
Use Cases
- Implementing an Omnichannel Contact Center
- Deploying AI-powered Helpdesk Management Systems
- Automating Customer Support with Chatbots and Voice Bots
- Enhancing Agent Productivity with AI Co-pilot
- Managing Internal Employee Support Tickets
- Building and Maintaining a GenAI Knowledge Base
- Analyzing Customer Interactions for Quality Assurance and Insights
- Providing Industry-Specific Customer Service Solutions (e.g., Banking, E-commerce, Travel)
- Improving Customer Self-Service Capabilities
Related Queries
Helpful for people in the following professions
Kapture CX Uptime Monitor
Average Uptime
99.86%
Average Response Time
1597.43 ms
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