CoSupport AI
What is Kenyt.ai?
Kenyt.ai provides a comprehensive AI platform designed to enhance customer and employee engagement through intelligent automation. It offers specialized AI agents deployable across multiple channels, including web chat, WhatsApp Business API, email, and voice, ensuring seamless communication and support. The platform leverages advanced AI technologies like Generative AI and sophisticated Natural Language Understanding (NLU) to deliver personalized, human-like interactions.
The system facilitates business acceleration by automating key processes across various departments. This includes generating and qualifying leads, scheduling appointments, automating workflows, and managing ticketing for support. Kenyt.ai also features integrated AI CRM and AI Service Desk capabilities, alongside tools for creating and managing omnichannel marketing campaigns, helping businesses improve efficiency, reduce operational costs, and drive growth effectively.
Features
- Omnichannel Platform: Supports Web Chatbots, WhatsApp Business API, Email AI Agent, and Voice AI Agent.
- Specialized AI Agents: Offers agents tailored for Marketing, Sales, Support, HR, Recruitment, and ITSM.
- Business Automation: Features include lead generation, appointment scheduling, workflow automation, and ticketing/support.
- AI CRM: Provides account management, sales funnel management, orders & payments tracking.
- AI Service Desk: Includes intelligent department routing, video call & screen share, and tickets management.
- Personalization Engine: Utilizes Advanced NLU, user context analysis, and user segmentation.
- AI Campaigns: Enables automatic segmentation, omni-channel drip campaigns, and user activity tracking.
- Integrations: Connects with platforms like Hubspot, Shopify, Stripe, Salesforce, Zoho, and more.
- Generative AI & Agentic AI: Powers conversational capabilities and automated task execution.
Use Cases
- Automating customer support across web, WhatsApp, email, and voice channels.
- Generating, capturing, and qualifying leads from website traffic and campaigns.
- Running personalized, multi-channel marketing and drip campaigns.
- Automating sales processes like lead nurturing and appointment scheduling.
- Streamlining HR tasks such as employee onboarding, leave management, and answering policy questions.
- Managing recruitment processes including application handling, candidate screening, and interview scheduling.
- Providing L1 IT support and managing service desk tickets.
- Improving customer engagement through personalized, 24/7 interactions.
- Managing customer relationships and sales pipelines via integrated AI CRM.
- Facilitating internal communication and support for employees.
FAQs
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What industries does Kenyt.ai cater to?
Kenyt.ai provides AI agents specifically trained for industries including Real Estate, Healthcare, Education, Automotive, Shopping/E-commerce, Hospitality, Manufacturing, and BFSI. -
What communication channels does Kenyt.ai support?
Kenyt.ai supports omnichannel engagement across Web Chat, Email, Telephony (Voice), SMS/RCS, WhatsApp, Facebook Messenger, Instagram, Telegram, and Line. -
Can Kenyt.ai integrate with other business tools?
Yes, Kenyt.ai offers integrations with various platforms such as Hubspot, Shopify, Stripe, Salesforce, Exotel, Zoho, Razorpay, and Callyzer. -
How does Kenyt.ai ensure personalized interactions?
Kenyt.ai achieves personalization through Advanced Natural Language Understanding (NLU), utilizing user context and performing user segmentation for tailored conversations. -
Does Kenyt.ai offer a free trial?
Yes, Kenyt.ai offers a 30-day free trial with no credit card required.
Related Queries
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Kenyt.ai Uptime Monitor
Average Uptime
29.14%
Average Response Time
2688.2 ms
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