Kipwise ChatGPT for your Internal Team Wiki

What is Kipwise?

This platform facilitates the creation of a centralized knowledge base, acting as an internal team wiki enhanced with AI capabilities. It provides AI-driven knowledge suggestions directly within workflows, reducing the need for manual searching and improving response times, particularly for customer-facing teams using tools like Intercom or Gmail via its Chrome Extension.

It integrates seamlessly with various company tools such as Slack, Google Drive, Dropbox, and OneDrive, allowing unified search across multiple content sources. Built-in workflows encourage collaborative content creation and ensure information accuracy through features like content review processes, internal Q&A, and mandatory read assignments. The platform supports real-time collaboration with a user-friendly editor, version history, and rich formatting options, making it easier for teams, including remote ones, to document processes, onboard new hires, and share essential information effectively.

Features

AI Knowledge Suggestions: Delivers relevant knowledge automatically based on user activity within integrated apps.
Slack Auto-answering Bot: Detects questions in Slack conversations and suggests answers from the knowledge base.
Unified Search: Connects content sources like Slack, Google Drive, Dropbox, and OneDrive for single-point search.
Built-in Workflows: Includes processes for content review, internal Q&A, and mandatory reads to ensure accuracy and engagement.
Real-time Collaboration Editor: Allows multiple team members to edit the same document simultaneously.
Integrations: Connects with various tools including Slack, Google Drive, OneDrive, Zendesk, Intercom, Trello, Airtable, and more.
Chrome Extension: Provides access to team knowledge and AI suggestions directly within the browser.
Version History: Automatically saves document versions, allowing easy reverts.
Templates: Offers pre-built templates for common processes like SOPs, onboarding checklists, and meeting notes.
Content Organization: Features tags, favorites, and pinning for easy access to frequently used content.

Use Cases

Centralizing company knowledge into a single accessible wiki.
Streamlining employee onboarding with readily available information.
Enhancing product enablement by providing teams with relevant product knowledge.
Improving communication and knowledge access for remote teams.
Reducing repetitive questions via Slack auto-answering.
Assisting customer support teams with quick access to answers.
Facilitating knowledge sharing for sales, marketing, product, and HR teams.
Creating and managing Standard Operating Procedures (SOPs).

FAQs

Where is Kipwise data hosted?

Kipwise saves all data on Amazon Web Service (AWS) RDS and MongoDB Atlas with servers located in the US (us-east-1) and Europe (eu-west-1).
Is the data stored in Kipwise encrypted?

Yes, Kipwise encrypts all customer-generated Pages. Data is encrypted both in transit and at rest.
Can I cancel my Kipwise subscription at any time?

Yes, you can cancel your subscription anytime. The subscription will stop at the end of the active billing period.
Do Kipwise team members have access to our company data?

No, customer-generated Pages are encrypted and unreadable to humans. Access for debugging purposes requires explicit permission.
Do I own the data I put into Kipwise?

Yes, you own all the data. An exported zip file can be provided if you decide to stop using Kipwise.