CoSupport AI
What is KLapper?
KLapper operates as an intelligent Generative AI legal virtual assistant specifically developed for the legal sector. It leverages the capabilities of Microsoft Azure Open AI and is designed for secure deployment directly within a law firm's own Azure Tenant. This ensures that all firm data used for training the AI model remains private, secure, and accessible only to authorized personnel within the firm.
The platform enables Knowledge Management (KM) and Innovations teams to design, train, and deploy virtual assistants or counsel without requiring coding expertise. These assistants can be integrated into various channels such as Microsoft SharePoint, Zoom, Teams, web applications, and mobile apps. KLapper utilizes intelligent connectors to learn from a firm's key business datasets directly, eliminating the need for manual data uploads or downloads and enhancing operational efficiency.
Features
- Secure Deployment: Installs within the firm's private Microsoft Azure Tenant for enhanced data security.
- Generative AI Foundation: Built on Microsoft Azure Open AI technology.
- No-Code Platform: Enables KM & Innovations teams to design, train, and deploy virtual assistants without coding.
- Intelligent Data Connectors: Integrates directly with firm systems, avoiding manual data handling.
- DMS Security Mirroring: Ensures authorized user access based on iManage/NetDocuments/SharePoint permissions.
- Microsoft 365 Copilot Integration: Seamlessly works with M365 Copilot to surface insights.
- Task Automation: Leverages Agentic AI for automating administrative tasks.
- Multi-Channel Deployment: Supports deployment to SharePoint, Zoom, Teams, Web apps, Mobile apps, and 15+ other channels.
Use Cases
- Implementing secure knowledge management systems for legal firms.
- Automating routine administrative tasks within legal departments.
- Deploying AI-powered virtual counsel across various communication platforms (Teams, SharePoint).
- Providing secure access to legal insights and documents via conversational AI.
- Training custom AI models on sensitive, firm-specific legal data within a private cloud.
- Enhancing legal research and information retrieval using GenAI.
FAQs
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What kind of technical support is available for KLoBot products like KLapper?
KLoBot provides basic technical support for the first year at no additional charge. Optional Premium technical support is available for an additional fee, offering access to Updates, Upgrades (Premium only), a support portal for defect reporting and advice, community forums, and documentation. Premium support includes enhanced communication options like live chat, call back, and live meetings. -
How are software defects or issues handled?
Suspected defects should be reported through the My KLoBot Support Portal. KLoBot will attempt to confirm the defect based on the provided information and use commercially reasonable efforts to provide a Correction (such as a workaround, patch, or documentation change) via the support portal, primarily focusing on the most recent software release. -
Are software updates and upgrades provided?
Yes, Updates (maintenance or minor releases for corrections/improvements) are generally available to all technical support customers. Upgrades (major releases with new features or enhancements) are typically provided to Premium technical support customers.
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