CoSupport AI
What is KoalaFeedback?
KoalaFeedback is a platform designed to streamline the management of user feedback for companies and product teams. With integrated AI capabilities, it helps automatically deduplicate and categorize user submissions, making it easier to identify key themes and prioritize product enhancements. Teams can organize feedback across customized boards, use voting and comments to surface popular requests, and communicate product direction clearly through a public roadmap.
The platform also supports brand customization with custom domains and visual branding, enabling a coherent user experience. Admins can track feedback status, collaborate efficiently, and act on insights gleaned from centralized user input. Advanced subscription options unlock features such as post deduplication and AI-powered auto-moderation of posts and comments.
Features
- AI-Powered Deduplication: Automatically identifies and merges similar feedback to avoid duplicates.
- Feedback Categorization: Uses AI to organize user submissions into relevant categories.
- Customizable Boards: Organize feedback into dedicated spaces by product or feature set.
- Public Roadmap Visualization: Share product plans, progress, and completed features with users.
- Custom Branding: Personalize the feedback portal with your own domain, colors, and logo.
- Voting & Comments: Let users vote and comment to highlight popular requests.
- Collaboration Tools: Multiple admins and team collaboration support.
- Status Tracking: Communicate real-time progress on feedback items.
- AI Moderation: Auto-moderate posts and comments for cleaner interactions (Business plan).
Use Cases
- Managing product feature requests from users.
- Centralizing feedback for SaaS or digital products.
- Visualizing product development progress for customers.
- Reducing duplicate feedback submissions automatically.
- Prioritizing product development based on user votes.
- Collaborating with teams on customer input.
- Customizing feedback portals for brand consistency.
FAQs
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What advanced AI features are included?
Advanced AI features include auto-moderation of posts and comments, as well as automated deduplication and categorization of user feedback. -
Can I customize the look and feel of my feedback portal?
Yes, the platform allows you to customize your portal with your own domain, colors, and logo for a seamless brand experience. -
Is there a free plan available?
Yes, KoalaFeedback offers a free Starter plan that includes core features for collecting and managing feedback. -
How does the roadmap feature work?
The roadmap feature enables you to publicly share product plans, show progress on feature requests, and keep users informed with customizable statuses.
Related Queries
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KoalaFeedback Uptime Monitor
Average Uptime
100%
Average Response Time
413.93 ms
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