CoSupport AI
What is LineWise?
LineWise provides an AI-powered platform specifically designed to enhance the efficiency of manufacturing teams. It utilizes artificial intelligence to help technicians rapidly find necessary information and accurately diagnose operational issues, leading to quicker fixes and reduced downtime. The system creates a readily searchable history of successful resolutions, effectively preventing recurring problems with minimal ongoing effort from the team.
Furthermore, LineWise streamlines the creation of standard operating procedures (SOPs) by automatically converting process videos into clear, step-by-step instructions. This allows expert personnel to spend less time on documentation and more time on critical tasks. The platform also incorporates AI-guided troubleshooting, offering dynamic, contextual assistance to help technicians resolve problems independently, thereby minimizing the need for escalations to senior staff or specialists. Data security is a key focus, with the company pursuing ISO 27001 and SOC 2 certifications.
Features
- AI Information Retrieval: Quickly finds relevant information for manufacturing teams.
- AI Issue Diagnosis: Assists in identifying the root cause of problems.
- Resolution History: Creates a searchable database of past solutions to prevent recurring issues.
- Video-to-SOP Conversion: Automatically generates step-by-step SOPs from process videos.
- AI-Guided Troubleshooting: Provides dynamic, contextual guidance for independent issue resolution.
- Escalation Reduction: Helps technicians solve problems independently, minimizing escalations.
Use Cases
- Accelerating troubleshooting processes in manufacturing environments.
- Reducing equipment downtime and production losses.
- Minimizing escalations from junior technicians to senior experts.
- Creating and maintaining accurate Standard Operating Procedures (SOPs) efficiently.
- Building a knowledge base of effective solutions for recurring problems.
- Improving the self-sufficiency of maintenance and operations teams.
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