CoSupport AI
What is MetaDialog?
MetaDialog offers AI-driven platforms designed to enhance business operations, particularly in customer support. It enables businesses to leverage their own data to create secure, private, and compliant Large Language Models (LLMs) and conversational AI systems. These solutions can be deployed either via API or fully on-premises, ensuring maximum data privacy and adherence to regulations like GDPR.
The platform focuses on delivering accurate and relevant responses by utilizing advanced retrieval models and LLMs fine-tuned to specific company knowledge and policies. MetaDialog provides tailored solutions for both Small and Medium Businesses (SMBs) aiming to automate customer interactions quickly, and for larger Enterprises seeking to integrate generative AI deeply into their workflows at scale. It emphasizes seamless integration with existing business tools and data sources, including APIs, websites, databases, and CRMs, offering a cost-effective way to deploy intelligent solutions.
Features
- SMB AI Support Platform: Automates a high percentage of customer support conversations quickly.
- Enterprise AI Support Platform: Integrates scalable Generative AI into complex business processes.
- Custom Large Language Models (LLM): Develops secure, private LLMs trained on proprietary data.
- On-Premises Deployment: Option to install language models entirely within the client's environment.
- Data Privacy & Compliance: Ensures solutions are GDPR-compliant and adhere to internal policies.
- High Customization: Connects seamlessly with diverse data sources (APIs, websites, databases, CRMs).
- Advanced Retrieval Models: Efficiently finds relevant information within vast datasets.
- Multilingual Capabilities: Supports customer interactions in multiple languages.
Use Cases
- Automating customer support responses and workflows.
- Integrating custom generative AI into business operations.
- Developing private, on-premises Large Language Models.
- Ensuring AI interactions comply with data privacy regulations (GDPR).
- Providing secure AI tools for finance, healthcare, and government sectors.
- Scaling customer service operations efficiently.
- Creating AI chatbots trained on specific company knowledge.
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