CoSupport AI
What is MxChat?
MxChat introduces an AI-powered chatbot solution specifically designed for WordPress websites. Its primary goal is to elevate customer satisfaction levels while simplifying support processes through continuous, automated assistance that mimics human interaction.
This tool enables businesses to offer round-the-clock support, leveraging existing website content, sitemaps, or uploaded PDFs to provide contextually relevant answers. Advanced features available in premium versions include integration with WooCommerce for enhanced e-commerce support, lead generation capabilities via interactive forms, content moderation, and extensive theme customization options to align the chatbot with brand identity.
Features
- Knowledge Database Access: Utilizes website content, sitemaps, and PDFs for context.
- Live Agent Integration: Option to connect users with human support agents.
- WooCommerce Integration: Provides AI assistance for product search, order status, and cart management (Premium).
- Forms & Data Collection: Captures leads and customer info via in-chat forms (Premium).
- MxChat Similarity Tester: Shows intent matching and content relevance for queries (Premium).
- Perplexity Search Integration: Enhances responses with live web search data (Premium).
- Content Moderation: Filters spam and unwanted content (Premium).
- Theme Customizer: Allows no-code visual customization of the chatbot (Premium).
Use Cases
- Providing instant automated responses to customer inquiries on WordPress sites.
- Offering 24/7 customer support availability.
- Qualifying leads and collecting customer data through chat interactions.
- Assisting online shoppers with product discovery and order tracking on WooCommerce stores.
- Reducing manual support workload by handling frequently asked questions.
- Enhancing user engagement on websites through interactive chat.
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