CoSupport AI
What is Opus?
Opus addresses the challenge of effectively training frontline teams by providing a mobile-first platform designed for how they work. It facilitates rapid skill development through accessible, media-rich training content automatically translated into over 100 languages, leading to higher engagement and completion rates for employees.
The platform streamlines the entire training process, benefiting trainees with personalized learning, managers with tools for on-the-job reinforcement via a dedicated app, and Learning & Development teams with an AI-powered course builder (AI Assist) for faster content creation. Seamless integration with numerous HRIS systems automates administrative tasks, allowing businesses, particularly in hospitality and restaurant sectors, to focus on employee growth and operational efficiency.
Features
- Mobile-First Platform: Dedicated iOS & Android apps for employees and managers.
- AI-Powered Course Builder: Utilizes AI Assist for faster training creation.
- Multilingual Support: Auto-translates content into 100+ languages.
- Media-Rich Content: Supports engaging training formats.
- HRIS Integrations: Connects with 35+ HR systems for automation.
- Personalized Learning: Adapts training experiences to individual needs.
- Skill Verification: Includes tools for in-person training checks.
- Reporting & Analytics: Provides insights into training effectiveness.
- Task Management Integration: Option to add task lists and checklists (Add-on).
- Manager Tools: Specific features and app access for field leaders.
Use Cases
- Onboarding new hires efficiently
- Delivering role-specific skill certification
- Managing and delivering compliance training
- Providing just-in-time training reinforcement
- Implementing 'Train the Trainer' programs
- Improving customer service skills for frontline staff
- Standardizing operations across multiple locations or franchises
- Upskilling employees in restaurant and hospitality settings
- Enhancing operational consistency
- Reducing employee ramp-up time
FAQs
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What industries does Opus specialize in?
Opus primarily serves businesses with significant frontline workforces, including restaurants, hospitality groups, and franchises. -
How does Opus support managers in the training process?
Opus equips managers with a dedicated mobile app and tools to facilitate on-the-job training reinforcement and skill verification, reducing their administrative workload. -
What type of customer support is available?
Opus offers email, phone, and chat support, along with an education & help center. Paid plans include a dedicated customer success manager.
Related Queries
Helpful for people in the following professions
Opus Uptime Monitor
Average Uptime
100%
Average Response Time
254.37 ms
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