What is Peers?

Peers is a cutting-edge conversational commerce platform designed for e-commerce websites seeking to enhance customer engagement and drive revenue. By embedding Peers as a widget on your product pages, online shoppers can ask questions to previous buyers, receiving authentic insights before making a purchase decision. This one-on-one communication builds trust and reduces doubt, making it easier to convert hesitant visitors into paying customers.

Peers offers seamless moderation, dynamic content formats including video and text, and integrates with existing review systems to provide a richer, more interactive shopping experience. The platform is mobile-friendly, customizable to match your branding, and delivers video analysis through AI technology, offering merchants valuable data to refine their sales strategy.

Features

1:1 Customer Conversations: Enables real-time Q&A between potential and previous buyers on product pages.
AI-Enabled Video Analysis: Automatically analyzes video content using AI for insights and engagement.
Video Caption Generation: Generates captions for user-generated videos with AI support.
Moderation Control: Allows merchants to review and approve shopper questions before sending them to customers.
Unlimited Video Collection: Collects and displays unlimited customer videos to enhance product pages.
Customizable Widget: Offers flexible design options to match website branding.
Integration with Review Systems: Works alongside existing review platforms for enriched customer engagement.
Mobile Friendly: Fully optimized for seamless performance on mobile devices.
Multi-format Content: Supports conversations through video, text, and emojis.
Contact Capture: Collects contact information from engaged shoppers for later follow-up.

Use Cases

Enhancing shopper trust by facilitating direct conversations with verified previous customers.
Increasing online conversion rates for e-commerce stores.
Providing real-time answers to frequently asked product questions.
Reducing doubts around product fit, quality, and use cases.
Collecting and displaying authentic video testimonials to boost credibility.
Building a community of brand advocates who assist in conversion.
Capturing qualified leads from engaged shoppers for remarketing.

FAQs

What happens if a customer asks an inappropriate question?

All questions can be moderated, allowing you to decline or approve any query before it is sent to existing customers for answering.
Is Peers difficult to set up on my website?

No, Peers is simple to set up, requiring only the copy and paste of a code snippet onto your site.
Does Peers replace my current review platform?

Peers does not replace your review platform but integrates seamlessly to add authentic conversational engagement alongside your existing reviews.
Will implementing Peers impact my website’s performance?

Peers is optimized for high performance and will not slow down your website.