CoSupport AI
What is Periscope?
Periscope empowers businesses to enhance customer engagement and streamline operations by deploying customized AI agents. These agents can be integrated into various platforms, such as websites, WhatsApp, and Slack, providing seamless and efficient interactions.
It provides a comprehensive solution for automating various tasks, including customer support, sales assistance, lead generation, and appointment scheduling. By leveraging its capabilities, businesses can benefit from improved customer satisfaction, increased conversion rates, and enhanced operational efficiency.
Features
- Personalized AI Personas: Craft custom AI agents that speak in your brand's voice and cater to customer quirks.
- Multi-Channel Support: Deploy your agents everywhere—web, WhatsApp, Slack, you name it.
- Third Party Integrations: Sync with Google Sheets, Calendar, or custom APIs for smooth operations.
- Conversation Dashboard: Oversee all chats, assign to human agents, and track progress—all in one place.
- Insights: Live summary and insights from customer conversation. Track metrics like customer sentiment and purchase intents or design your own metrics.
- Multilingual Support: Offers seamless communication in multiple languages, making the platform accessible to a diverse global audience.
Use Cases
- Customer Support
- Sales Assistance
- Onboarding
- Appointment Scheduling
- Product Recommendations
- Lead Generation
FAQs
-
How easy is it to set up Periscope?
Very easy! Periscope’s setup is plug-and-play across popular channels like WhatsApp, websites, and Slack. You’ll be up and running quickly, and our team will guide you through the initial configuration. -
Does Periscope need any special data to work?
Periscope can be trained on the content you already have—web pages, sitemaps, and documents. You can easily upload or link information like FAQs, product catalogs, or service details to create a knowledge base specific to your business. -
Can Periscope speak multiple languages?
Yes, Periscope supports multilingual responses, making it perfect for engaging with a diverse audience. It detects and responds in the language of your customers for a natural and personalized interaction. -
What kind of analytics does Periscope provide?
Periscope’s admin console gives you real-time insights into conversations, buying intents, conversation sentiment, and customer engagement patterns. You can monitor live chats, access performance metrics, and intervene in conversations if needed. -
What happens if I need help or support?
We’re here for you! Periscope comes with dedicated support to ensure any questions or issues are addressed quickly. You’ll also have access to resources and updates as we continue improving the platform.
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