CoSupport AI
What is RealFeedback?
RealFeedback is an innovative AI-powered feedback collection platform that transforms how businesses gather and understand user insights. The platform features a sophisticated chatbot that engages users in natural conversations, making the feedback process more interactive and meaningful while ensuring higher response rates.
The system's advanced AI technology automatically analyzes conversations to extract key points and patterns, presenting organized and digestible results. With seamless website integration and comprehensive analytics, RealFeedback enables businesses to make data-driven decisions and implement improvements based on genuine user feedback.
Features
- AI Chatbot: Conducts natural conversations with users to collect feedback
- Automated Analysis: Summarizes conversations and extracts key insights
- Satisfaction Tracking: Measures and monitors user satisfaction scores
- Easy Integration: Single script tag implementation with no coding required
- Customizable Branding: Options to remove branding and customize visuals
- Conversation Management: Monitors and moderates conversations using AI
Use Cases
- Website user feedback collection
- Customer satisfaction monitoring
- Product improvement research
- User experience optimization
- Customer insight gathering
- Business decision making
FAQs
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How does RealFeedback's AI work for conversations?
RealFeedback uses the product description and optional questions provided by the site owner to ask relevant questions to the user. When a user brings up a topic, it automatically asks follow-up questions to get as much information as possible. It also moderates the conversation using AI to prevent misuse. -
What happens if I exceed the number of conversations in a month on my plan?
If you exceed the monthly conversation limit on your plan, you will be notified and RealFeedback will stop collecting feedback for your website for the given month. You won't experience any outage for your dashboard or any surprise bills. From the start of the next month, we will automatically start collecting feedback for your website again. -
How many conversations does each plan cover?
Our Free Plan covers 250 monthly conversations, the Start-up Plan covers 1,000 monthly conversations, and our Professional Plan offers unlimited monthly conversations.
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