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What is SALES INFINITY?
SALES INFINITY by EDZE is presented as India's first truly Telesales CRM, designed to streamline sales processes for telesales, telemarketing, and customer service teams. It focuses on automating manual tasks and designing intelligent sales workflows to boost team productivity. The platform aims to consolidate leads captured from multiple sources using AI-powered tools onto a single platform, thereby preventing lead leakage and reducing manual data entry.
The system provides a 360-degree view of the customer journey by centralizing all customer data, enabling personalized engagement and better understanding of customer needs. It helps streamline the sales pipeline by organizing leads, automating repetitive tasks, and setting reminders, allowing sales teams to concentrate on selling. SALES INFINITY integrates various tools and data into one intuitive platform, including payment channel integration for faster payment receipts and centralized data management, offering a complete solution from lead acquisition to deal closure.
Features
- Lead Management: Optimizes workflows from lead capture and distribution to engagement, nurturing, and closing deals with analytics.
- SIM Based Calling: Features auto dialler, call reminders, single-click desktop calling, and outbound call centre solutions.
- Smart Communication: Enables multi-channel messaging (SMS, WhatsApp, email) with a template builder and automated messages.
- Smart Follow-up System: Provides an automated sales follow-up mechanism with buzzers, call reminders, and missed follow-up trackers.
- Marketing Automation: Facilitates bulk SMS, email marketing, and WhatsApp campaigns with custom templates and automated cycles.
- Customization: Allows integration with key platforms, addition of custom fields/layouts, and customizable report generation.
- Intelligent Dashboards: Offers smart analytics, real-time reports, and Business Intelligence dashboards for agents and stakeholders.
- Call-Centre management: Includes call recording, logs, reminders, analytics dashboard, and follow-up tracker.
Use Cases
- Managing leads and calls effectively in the Real Estate industry.
- Streamlining customer interactions and sales for the Hospitality sector.
- Optimizing telesales and lead nurturing in the Insurance industry.
- Handling sales processes within Banking and Financial services.
- Improving patient/client outreach and follow-up in the Healthcare industry.
- Managing inquiries and admissions processes in the Education sector.
- Coordinating bookings and customer communication for Tours & Travel.
- Enhancing lead management and sales tracking in the Automobile industry.
- Supporting recruitment and client management in the Staffing industry.
- Boosting sales efficiency for various Service Industries.
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