CoSupport AI
What is Salient?
Salient offers an AI-driven operating system tailored for modern loan servicing within the automotive finance sector. It aims to streamline critical processes such as loan onboarding, collections management, and regulatory compliance. The platform leverages artificial intelligence to enhance operational efficiency and improve the overall consumer experience.
The system utilizes AI agents capable of interacting with consumers across multiple channels, including voice, text, email, and web chat. These agents handle tasks like payment collection, due date adjustments, loan payoffs, and insurance information updates in real-time. Salient emphasizes compliance with key lending regulations (FDCPA, FCRA, UDAAP, CFPB) and integrates seamlessly with existing auto lending software stacks and contact center platforms, ensuring secure and efficient operations through SOC 2 and PCI L1 compliance.
Features
- AI Agents: Interact with consumers via voice, text, email, and web chat for tasks like payments, due date changes, extensions, payoffs, and insurance updates.
- Real-time Compliance Monitoring: Ensures interactions (AI or human) adhere to FDCPA, FCRA, UDAAP, and CFPB guidelines.
- Optimized Outreach: Connects with customers at optimal times while complying with TCPA and local regulations.
- Automated Documentation & Summarization: Documents, summarizes, and dispositions all interactions to minimize agent wrap times.
- Enterprise-Grade Security: SOC 2 and PCI L1 compliant with data privacy features and model observability.
- Seamless Integration: Works with existing auto lending stacks (OFSLL, Shaw Systems), payment processors (Stripe, ACI, PayNearMe, Nowpay), LMS (OFSLL, Shaw Systems, Nortridge), and contact centers.
- Multi-language Support: Agents can engage in English, Spanish, Portuguese, and Vietnamese.
Use Cases
- Automating loan payment collections.
- Processing loan due date changes and extensions.
- Managing loan payoffs and insurance information updates.
- Handling customer service queries for automotive loans.
- Ensuring regulatory compliance in customer interactions.
- Streamlining loan onboarding processes.
- Reducing agent handle times and wrap times in call centers.
- Optimizing customer outreach strategies for loan servicing.
FAQs
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What languages does Salient support?
Salient supports engagement in English, Spanish, Portuguese, and Vietnamese. -
Are Salient's compliance guidelines constantly updated?
Yes, the AI contact center and compliance agents are updated monthly with new rules and regulations. -
How secure is customer data within Salient?
Each lender receives their own private cloud, ensuring no data leakage. Salient is also SOC 2 and PCI L1 compliant and undergoes regular penetration testing. -
Can Salient integrate with existing lending tools and services?
Yes, Salient integrates seamlessly with popular payment processors, loan management systems, and contact centers. New integrations are added regularly.
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