CoSupport AI
What is SonicLink?
SonicLink provides an AI-powered contact center solution designed to enhance customer engagement. The platform enables businesses to connect with customers 24/7 through various channels, including voice calls, SMS text messaging, email, and live web chat.
SonicLink's AI agents are capable of handling both inbound and outbound interactions, with human-like voice and messaging quality. The system is designed to integrate with popular CRM platforms like Salesforce, HubSpot and Zoho, for streamlined operation and efficient data management.
Features
- Multi-Channel Communication: Engage customers via voice call, SMS text, email, and live web chat.
- 24/7 Availability: AI agents ensure round-the-clock availability for real-time responses.
- Infinite Scalability: Handles massive workloads and millions of calls daily.
- Inbound and Outbound: Manages both incoming and outgoing interactions.
- Human-like Interaction: Delivers natural and engaging voice and messaging.
- CRM Integration: Connects with existing CRM systems like Salesforces, Hubspot, and Zoho.
Use Cases
- Customer support and service
- Sales and lead generation
- Appointment scheduling
- Technical support
- Order processing and tracking
- Account inquiries
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