CoSupport AI
What is Soroco Scout?
Soroco Scout leverages artificial intelligence to analyze the complex web of interactions between teams and software within an organization. By understanding these digital interactions, it identifies the root causes of friction that negatively impact key business outcomes, providing insights into operational inefficiencies and areas for improvement.
The platform helps organizations increase the return on investment from software, optimize operational costs, and enhance both user and customer experiences. It facilitates streamlined IT migrations by pinpointing ineffective technology investments, addresses disconnected systems and information silos, and discovers opportunities to improve straight-through processing. Scout operates while preserving user privacy, using its AI model trained on vast interaction data across numerous industries.
Features
- Discover work patterns: Identifies all variations of how work gets done across teams and systems.
- Reveal business intent: Uncovers the true purpose and context behind manual efforts and interactions.
- Reason about work patterns: Understands the underlying causes for specific, sometimes unseen, work execution patterns.
- Connect to outcomes: Links observed interaction data directly to key performance indicators (KPIs) and business results.
- Privacy Preservation: Analyzes interaction data while ensuring user privacy is maintained.
- Industry Knowledge Embedded: Utilizes an AI model with parameters informed by knowledge from over 20 industries and functions.
- Ready-to-use AI Capabilities: Offers more than 10 pre-built AI capabilities to connect business outcomes to interactions.
Use Cases
- Increasing ROI from software investments
- Optimizing cost of operations
- Improving user and customer experience
- Identifying opportunities for strategic AI investments
- Streamlining IT migration processes
- Optimizing data and IT infrastructure costs
- Addressing disconnected systems and information silos
- Improving straight-through processing rates
- Enhancing payroll operations efficiency
- Increasing underwriter productivity
- Improving customer service agent productivity
Related Queries
Helpful for people in the following professions
Featured Tools
Join Our Newsletter
Stay updated with the latest AI tools, news, and offers by subscribing to our weekly newsletter.
