What is StackTome?

StackTome is an advanced review management and customer feedback solution tailored for direct-to-consumer (D2C) eCommerce brands. By seamlessly integrating with leading eCommerce and marketing platforms, StackTome uses artificial intelligence to automate review collection, segment audiences, and schedule behavior-driven campaigns. The platform's AI capabilities extend to generating reply suggestions for review tickets and delivering actionable performance reports, enabling businesses to enhance their online reputation and customer retention.

StackTome offers robust customization options for review widgets, GDPR-compliant invitation methods, automated review responses, and real-time notifications. Brands benefit from flexible campaign management, customer segmentation, and comprehensive analytics—including impact measurement on conversion rate and customer lifetime value. With a user-friendly interface and dedicated support, StackTome empowers businesses of any size to maximize positive reviews while saving on traditional review platform costs.

Features

AI Review Reply Suggestions: Automatically generates responses to reviews and tickets using artificial intelligence.
Automated Review Collection: Streamlines import and collection of reviews from multiple platforms.
Audience Segmentation: Targets customers based on purchase behavior and support ticket data.
Branded Campaigns: Schedules and manages custom email and SMS campaigns with automated follow-ups.
Customizable Review Widgets: Provides fully brandable widgets for displaying selected reviews.
Comprehensive Analytics: Tracks impact on conversion rate, AOV, and customer lifetime value.
GDPR Compliance: Ensures privacy and preferences management for all customer interactions.
A/B Testing: Optimizes invite and reminder performance through split testing.
Integration with E-commerce Tools: Supports direct integration with major platforms like Magento and WooCommerce.
Incentive Campaigns: Offers the ability to reward customers for participating in review programs.

Use Cases

Increasing positive review volume for eCommerce stores.
Automatically responding to customer reviews with AI-generated replies.
Segmenting customers for targeted review invitation campaigns.
Improving conversion rates and SEO by showcasing authentic reviews.
Collecting and managing reviews from multiple sources in a single dashboard.
Monitoring and addressing negative feedback promptly.
Enhancing customer retention and brand reputation through smart analytics.
A/B testing review collection strategies to optimize results.

FAQs

What does StackTome’s reviews management tool do?

StackTome enables businesses to collect, manage, and amplify online reviews across multiple platforms, improving conversion rates, SEO, and online reputation.
How easy is it to integrate with StackTome?

StackTome offers a user-friendly and interactive integration process, along with onboarding tutorials and support from its customer success team.
Can StackTome help improve Google rankings?

Yes, by collecting more reviews and providing customizable, SEO-friendly widgets compatible with Google review snippets, StackTome improves search engine visibility.
Can reviews be moderated with StackTome?

StackTome allows users to choose which reviews are displayed on their website, while reviews remain on their original collection platforms as per those platforms' policies.
How quickly can I start seeing results with StackTome?

Users typically start gaining more positive reviews within an hour of setup, with significant rating improvements possible within 30 days.