What is StartADAM?
StartADAM is a communication platform designed to bridge the gap between various chat applications used by customers and the internal collaboration tools used by businesses, specifically Slack and Microsoft Teams. It enables teams to manage interactions from platforms like WhatsApp, SMS, Telegram, and Discord directly within their familiar workspace. This eliminates the need to constantly switch between applications and ensures all customer conversations are tracked efficiently.
The platform facilitates both inbound and outbound communication, allowing users to send texts and WhatsApp messages directly from Slack or Teams. It provides features like compliant chat links (a.link), Tap to Chat cards for seamless offline-to-online transitions, and live chat integration. Furthermore, StartADAM incorporates 'adam Intelligence,' an AI assistant that helps manage customer relationships by offering smart replies, handling live chat responses, and facilitating handoffs to human agents based on company knowledge. All communications are handled securely, adhering to SOC2 Type II compliance standards.
Features
- Cross-Platform Integration: Connects customer chats from WhatsApp, SMS, Telegram, and Discord to Slack or Microsoft Teams.
- Unified Workspace Communication: Manage all customer interactions directly within Slack or Teams.
- Outbound Messaging: Send Texts and WhatsApp messages directly from the integrated workspace.
- Compliant Inbound Chat Links: Provides unique 'a.link' addresses for customers to initiate compliant chats.
- Tap to Chat Cards: Enable seamless transition from in-person interactions to digital chat.
- Live Chat Integration: Respond to website live chats directly from Slack or Teams.
- CRM Integration: Track all customer interactions within your existing CRM system.
- Inbound Phone Numbers: Route customer calls and texts to team members within Slack or Teams.
- Adam Intelligence: AI assistant for smart replies, follow-ups, live chat responses, and human handoffs.
- Team Management Features: Add team members, tag users, and manage conversations collaboratively (Paid Plans).
Use Cases
- Centralizing customer communication channels into a single platform.
- Improving sales team responsiveness and efficiency.
- Providing seamless multi-channel customer support.
- Streamlining lead follow-up processes.
- Tracking customer interactions for better relationship management.
- Enabling compliant communication recording and oversight.
- Facilitating team collaboration on customer inquiries.
FAQs
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Can I use StartADAM for free?
Yes, StartADAM offers a free plan with basic cross-platform messaging capabilities for personal use, but it has limitations on team features and analytics compared to paid plans. -
Do I get a customer demo?
Yes, after signing up for a free trial, you can request a free training session (demo) and will be assigned a dedicated point of contact. -
How secure is StartADAM?
StartADAM is SOC2 Type II compliant, ensuring data is secured with bank-level encryption. They do not store messages or files transferred between platforms.
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