CoSupport AI
What is Thirdlane?
Thirdlane provides a suite of white label communication platforms designed for managed service providers (MSPs) and UCaaS providers. Its key offerings include Multi Tenant PBX, a scalable system supporting advanced PBX features, a Business Phone System adaptable to both cloud and on-premises deployment, and an integrated Call Center solution. The platform features adaptive Unified Communications through Thirdlane Connect, enabling chat, voice and video calls, conferencing, screen sharing, and file sharing to support seamless team collaboration.
Thirdlane distinguishes itself with its high degree of flexibility, extensive customization options for administrators, and broad compatibility with phone hardware. Its solutions are integrated with CRM platforms and can connect through Zapier to over 7,000 applications, allowing users to enhance productivity, streamline communications, and scale efficiently. Designed for reliability and cost-effectiveness, Thirdlane supports growth for service providers and businesses seeking robust, modern communication infrastructures.
Features
- Multi-Tenant PBX: Scalable PBX platform with advanced unified communications capabilities
- Business Phone System: Adaptable solution for on-premises and cloud environments
- Adaptive Call Center: Customizable call center with high performance and advanced PBX functions
- Unified Communications App: Chat, voice/video calls, conferencing, screen and file sharing via Thirdlane Connect
- CRM and Zapier Integration: Connects natively to popular CRM platforms and over 7,000 apps via Zapier
- Broad Compatibility: Works with a wide range of phone hardware and devices
- Extensive Customization: Offers rich customization and administration features
- White Labeling: Enables providers to brand solutions as their own
Use Cases
- MSPs deploying scalable cloud PBX and communications solutions to clients
- UCaaS providers offering customizable unified communication services
- Businesses upgrading to modern IP-based phone systems
- Organizations requiring reliable and customizable call center operations
- Firms needing CRM-connected communication platforms for enhanced customer engagement
- Companies seeking collaborative tools integrating chat, calls, and conferencing
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