CoSupport AI
What is tryswivl.com?
Swivl offers an intelligent automation platform specifically tailored for the self-storage industry. It utilizes conversational AI to manage interactions with current and potential tenants, aiming to enhance operational efficiency, reduce costs, and boost revenue. The platform functions around the clock, capturing leads and addressing customer inquiries even outside standard business hours. By automating repetitive tasks such as answering questions about billing, account access, or gate codes via chat, Swivl allows facility staff to focus on higher-value activities and customer engagement.
The system is designed to handle a significant portion of incoming communications, including those that might otherwise be missed, turning inquiries into potential sales opportunities. It facilitates the sales process by providing up-to-date inventory information and enabling customers to book reservations directly through automated interactions. This approach helps self-storage operators maintain constant availability, improve customer service responsiveness, and augment their existing workforce without increasing staff workload for routine queries.
Features
- Digital Assistants: AI-powered bots to handle conversations.
- Online Self-Service Automation: Enables customers to resolve queries and perform actions independently.
- Website Inventory Recommendations: Shows available units and relevant information.
- Call Center Deflection: Reduces the volume of calls to human agents by resolving issues via chat.
- Omni-Channel Experiences: Provides consistent interaction across different communication platforms.
- Automated Sales: Books reservations and provides store information automatically.
- Automated Customer Support: Answers common questions regarding billing, access, etc.
Use Cases
- Automating responses to frequently asked questions in self-storage facilities.
- Providing 24/7 customer service availability.
- Capturing leads and booking storage unit reservations automatically.
- Reducing call volume to facility managers and call centers.
- Displaying real-time unit availability on websites.
- Assisting customers with account management tasks like bill inquiries.
- Augmenting staff capabilities by handling routine interactions.
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