CoSupport AI
What is Univw?
Univw is an advanced Customer Relationship Management (CRM) system tailored to meet the dynamic needs of start-ups and small businesses. With its suite of powerful tools, including Custom Dashboards, Reports, Analytics, and Automated Call Quality Analysis, Univw stands out as a formidable solution in managing customer interactions and sales processes. The platform's integrated cloud telephony and data visualization features facilitate in-depth business insights, while the Agent Coaching and Flexible Workflow Engine ensure optimized operations and agent performance.
Recognizing the importance of data security and access control, Univw incorporates a resource hierarchy-based access system, ensuring that resources are granted access only to essential data. Furthermore, it streamlines the import of data from various external sources for enhanced CRM performance. To demonstrate its effectiveness in improving metric scores such as Customer Satisfaction and Business Growth, Univw offers use case insights across sales, automation, services, and customer support functions.
Features
- Resource Hierarchy-Based Data Access: Secure and efficient data access control
- Integrated Cloud Telephony: Click-To-Call and call insights with robust data protection
- Data from External Sources: Easy data import from multiple marketing sources
- Flexible Workflow Engine: Customizable business processes with automation
- Datalake & Visualization: Merge transactional and geolocation data for actionable insights
Use Cases
- Sales: Revolutionary CRM to enhance sales and revenue
- Automation: Post-sales features for customer retention
- Services: Streamline service job management and tracking
- Customer Support: Improve resolution times and satisfaction rates
FAQs
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What makes Univw stand out as a CRM platform?
Univw offers a suite of powerful tools and features designed specifically for start-ups and small businesses, including Custom Dashboards, Reports, Analytics, and Automated Call Quality Analysis, to enhance business efficiency and drive growth. -
How does Univw ensure data security and access control?
Univw incorporates a resource hierarchy-based access system to ensure secure and efficient data access control, granting access only to essential data resources. -
What are the key functionalities of Univw's platform?
Univw's platform includes integrated cloud telephony, data visualization, Agent Coaching, Flexible Workflow Engine, and the ability to streamline data import from external sources for actionable insights. -
In what ways can Univw help optimize business operations?
Univw can help optimize business operations by providing in-depth business insights, improving metric scores like Customer Satisfaction and Business Growth, and offering use case insights across sales, automation, services, and customer support functions.
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Univw Uptime Monitor
Average Uptime
99.86%
Average Response Time
991 ms
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